Rent-A-Center

This review is for their capacity as an authorized Amazon return center. Unless you have your own box and label, don’t bother. They don’t have the ability to print labels, so the can’t accept QR Codes.

Zero attention given. No eye contact, no greeting. I left without making a transaction.

I used Rent A Center for delivery and installation of our living room furniture and bedroom set, and Krystin, Alvin, and Jiray were outstanding. They arrived on time, were courteous, and worked efficiently to set everything up securely. Highlights: Professional and reliable: Polite, careful with our home, and kept us informed. Solid installation: Furniture assembled neatly, everything aligned and secure. Great teamwork: The trio coordinated smoothly to finish promptly without compromising quality. Highly recommend Krystin, Alvin, and Jiray for any installation needs. They reflect true dedication to excellent service.

I used Rent A Center for delivery and installation of our living room furniture and bedroom set, and Krystin, Alvin, and Jiray were outstanding. They arrived on time, were courteous, and worked efficiently to set everything up securely. Highlights: Professional and reliable: Polite, careful with our home, and kept us informed. Solid installation: Furniture assembled neatly, everything aligned and secure. Great teamwork: The trio coordinated smoothly to finish promptly without compromising quality. Highly recommend Krystin, Alvin, and Jiray for any installation needs. They reflect true dedication to excellent service.

I'm writing to express my deep disappointment with the service I've received from your Gretna location. The level of unprofessionalism and disregard for customer needs I've experienced is simply unacceptable. On May 16th, I was scheduled for rotator cuff surgery and rented a recliner to aid in my recovery. Despite being promised a delivery window of 1-3 PM, the recliner didn't arrive until 8:30 PM. This delay caused significant stress on the eve of my surgery. Even more concerning was the scheduled pickup yesterday between 6-8 PM. Not only did no one show up, but there was also no communication about any delays. I called the store three times today, and each time my calls were ignored. This lack of reliability and communication is unacceptable for any business. As a paying customer, I expect timely service and, at the very least, to be informed of any changes or delays. I urge you to address these serious issues immediately. Your customers deserve better, and I hope you'll take the necessary steps to improve your service quality and communication and look forward to hearing how Renter Center plan to rectify this matter

I'm writing to express my deep disappointment with the service I've received from your Gretna location. The level of unprofessionalism and disregard for customer needs I've experienced is simply unacceptable. On May 16th, I was scheduled for rotator cuff surgery and rented a recliner to aid in my recovery. Despite being promised a delivery window of 1-3 PM, the recliner didn't arrive until 8:30 PM. This delay caused significant stress on the eve of my surgery. Even more concerning was the scheduled pickup yesterday between 6-8 PM. Not only did no one show up, but there was also no communication about any delays. I called the store three times today, and each time my calls were ignored. This lack of reliability and communication is unacceptable for any business. As a paying customer, I expect timely service and, at the very least, to be informed of any changes or delays. I urge you to address these serious issues immediately. Your customers deserve better, and I hope you'll take the necessary steps to improve your service quality and communication and look forward to hearing how Renter Center plan to rectify this matter

Joseph is more than helpful! He spent over 30 minutes on the phone with me walking me thru everything I needed. He was polite, professional, courteous and most importantly kind. I would absolutely recommend this location and working with Joseph specifically!

Joseph is more than helpful! He spent over 30 minutes on the phone with me walking me thru everything I needed. He was polite, professional, courteous and most importantly kind. I would absolutely recommend this location and working with Joseph specifically!

Edited to add: I've spoken with Miss Geneva and was made aware of some things. After our conversation I feel that my 1 star should be revised. My table is scheduled to be picked up and we're on good terms! I've tried for a month to get a table picked up. I've been extremely patient. Tried to call 2 times yesterday and was told I would receive a call back. Today I've tried 2 times as well only for the phone to ring until it disconnects me.

Edited to add: I've spoken with Miss Geneva and was made aware of some things. After our conversation I feel that my 1 star should be revised. My table is scheduled to be picked up and we're on good terms! I've tried for a month to get a table picked up. I've been extremely patient. Tried to call 2 times yesterday and was told I would receive a call back. Today I've tried 2 times as well only for the phone to ring until it disconnects me.