Aaron's

Horrible customer service in speedway ---just arrived to the store was in there Maybe 6.to 10 mins. Not one person even spoke when I entered the store . I walked straight to the washer &dry section walked around section 3 times .no one even came to see if I needed assistance with anything they just looked around as if no one was in the store. I walked right back out , I Rather spend my money at a place that would at least appreciate the fact i even chose to visit there business. These companies forget without us there is no business.

Lost my business. Want to straight up lie and move my delivery date because they claim they tried to deliver my washer and no one answered. Little do they know i have cameras and not once did it show anyone showing up trying to deliver anything! I'll be getting my new washer today through rent a center.

5/14/26 - Extremely dissatisfied with the Aaron's located in Speedway! My initial experience looking at washer and dryers was unwelcoming, as we were pushed to apply online and return another day. After proceeding with an online application and stopping in another time, we ordered a front loader washer/dryer set. I will need to get her name, I believe it to be Christina or Krista (?), but the lady that took over the finance process was pretty unprofessional and would not directly answer questions. She just kind of danced around it. Would engage with other co-workers mid-discussion with us, etc. Once everything was approved for financing, and delivery was set for Tuesday April 28th before 3PM. Upon arrival and installation, the movers ripped my kitchen flooring and failed to notify us, damaged the wall, and damaged the brand-new appliances that will eventually cost about $6,000. The vent on the dryer was bent so we had to use furnace tape to secure that. They ran a test wash with the appliance tools still taped inside the washer. It makes an extremely loud noise when spinning. The washer was not leveled properly so it fell off the slab and just about ripped the plumbing out of the wall. I spoke with Sarah, the GM, and it seemed as though she felt like this was urgent to get me a new set and have a claims adjuster reach out for property damage. We had a new delivery set for Saturday May 9th before 3PM. I received a call on Saturday morning of the scheduled delivery stating they forgot to order the new set, so delivery would be delayed until May 13th. We set a time for after 3PM arrival and I called at 10:40AM on May 13th to make sure I was still on the schedule, as I would need to leave work to meet them. I received a call around 2:30PM stating they do not have a delivery driver available to pick up the new set from their facility due to having other scheduled deliveries, as if this was not a priority. Their resolution for now is to deliver a USED loaner until they can deliver the new set on Tuesday May 19th. hopefully. It's frustrating that this will be going on for 3 weeks with no resolution and they have still received payments for appliances that I cannot use. Not sure what else I should do at this point. Oh, I should mention being 38 weeks pregnant :) UPDATE 5/20/26 - I did receive a loaner washer that was obviously used & needed some minor cleaning. It works great. I spoke with Tiffany over the phone on 5/19 and she stated my new set was not on their delivery truck for 5/18, so they are sending a delivery driver to the warehouse to pick up the new units and deliver them to me today (5/20). I will follow up again soon! *was not able to attach videos

Please be careful with these people .. And when I say careful , I do mean careful .. Just last month , Friday , April 3 , 2026 (yes , of this year) , Aaron's over drafted better than $300 from my bank account for the final payment on my account for a washer and dryer set .. I am not lying , I'm telling you the truth .. The final payment they were supposed to take from my account was for the amount of $113.39 .. Nothing more , nothing less .. These people withdrew $331.56 ... Then had the audacity to catch an attitude with in the process .. SMH .. They owe me $104.78 .. And I have yet to see that money .. Every time I call their store , they put me on hold and leave me there ..I suppose that's their way of resolving my situation .. I was a good customer to them , and this is how they can do me .. Never once missed a single payment .. And this is how they do me .. This is money ($104.78) that is due to me .. Yet I have not received .. The easypay feature is probably one they use to hoodwink countless others out of money .. So customers and potential customers , please beware .. Don't let what happened with my account happen to your's .. You heard it here first .. 🤷

I would like to personally thank KRISTA for all the help that I was given today. I've been very frustrated. But, by the end of my phone call, all of my frustration was erased and I'm just so happy right now!!! I recommend any and everyone to check out Aaron's. Their prices are reasonable and they will work with you if you run into any personal snags. The employees are awesome and super patient. Lol, they have to be when it comes to me when I get a bit upset. I just appreciate all that has been done for me. I've actually paid off 2 laptops in a 1 1/2 years, and have a gaming laptop and a 70inch flat screen I'm still paying on. This should show you just how great Aaron's is. They will solve any problems you have and will make sure that you have a smile at the end of the day!🤗 Thank you, Mr. Josh! You most of all, KRISTA!

I needed a stove and refrigerator and was able to get my daughter a Play Station 5. I went online to Aaron’s which at the time they had a special going on. I found the refrigerator and stove plus the Play Station 5 I wanted. I applied for the loan and my appliances arrived in 3 days just before Christmas. I was extremely happy. When my appliances arrived and everything went smoothly. We had some problems with the refrigerator. I called Aaron’s. The Aaron’s team of Josh (Manager), Krista and delivery team Marcus are amazing. They are working very hard and made sure that we are satisfied. They are very pleasant to speaking with even though I was stressed out. Speedway Aaron’s Manager Josh, Krista and delivery team Marcus. Keep doing an amazing job. Let’s say I’m paying this off and Krista is going to help me find the Perfect Washer and Dryer… Yall get a 5 ⭐️…. Have a Blessed and Safe New Year

Josh, Apiphany, and Krista provided exceptional customer service during my in person visit and over the phone. If you visit this store please ask if one them is available and rest assured you will receive good honest service.

I have had the best experience with everyone at Aaron's from the first contact to the gentleman that brought out my washer and dryer. The manager was so nice. The appliances even came 5 days earlier than they expected and they came right out and hooked everything up.