American Rental

My favorite local rent-to-own shop!! They have brand new high quality home furnishings and appliances! Gaming PC’s and huge home audio/bluetooth speakers!!! Most of the stuff in store is about $100-$300 off internet value too! I paid $350 for a $600 speaker

Everything started off good. The furniture quality itself was decent and delivery happened quickly at first. Unfortunately, the issues began with payment agreements and communication. We were told monthly payments, agreed to pay on a set date, and then later were told payments were bi-weekly…even when we paid early. Payment amounts changed from month to month without clear explanation, and then we were told we were “behind,” even though payments were being taken from our bank account and we also made cash payments. Our first bed set arrived broken, and it took months to get a replacement. We were told it was our fault for “not answering the phone,” but we never received calls. The only way the issue got resolved was by going into the store in person…twice. What’s most frustrating is that bank statements and receipts didn’t match what the store claimed was paid, even though the money clearly came out of our account. The lack of consistent billing and clear communication made the experience stressful and confusing. This could be a good company with better transparency and consistent payment terms, but right now the billing practices and record-keeping need serious improvement.

Everyone was so nice. The process was quick and easy. I was shocked when my order was delivered immediately.

Lol what a joke. Service started out good. But that was about it. Delivery team didn't know what they were doing. Had to micro manage on how to carry something without damaging house or furniture. We're told from the beginning it wasn't permanent cause I'd rather pay cash than pay their outages prices for pressed wood furniture. Manager puts words in your mouth that you never said and was completely rude. Couldn't get my pay weeks right so it was a mess. Tell her dates you get paid and she swears you told her different dates. Didn't even mentioned the dinged up door frame when they came and got everything but corporate will know. You should not be moving furniture if you don't know what your doing. Highly recommend using the store in Franklin or attica. And save any messages from this manager cause she'll tell you completely different. I think they need to do drug tests cause clearly shows they just hire anybody.

Shanon was great with her customer service, great attitude and great personality. They have great deals on anything you need. 10/10 recommends