Rent-A-Center

Where shall I start… I will first and foremost, start with the driving force of success and revenue that comes into this specific Location. From Danita and Mario, as leadership within this specific location, there is a lackluster approach with maintaining professionalism as it pertains to customer service. Superb customer service starts with leadership and I believe that this store manager has failed her team and this location. She often boast about the fact that she has been with this specific location for 25 years but in that time there should’ve been some sort of elevation from this branch to a higher level and it speaks volumes as to the reason why she’s still managing at store level with no substantial growth within this timeframe. As someone who once walked in her shoes, I’m going to give this piece of advice, put your customers and the value of them first. Customers do not want to bear the brunt of being treated and spoken to as if they are children, in addition to unnecessary argumentative behaviors because Danita the store manager and any other leadership lacks self-control. This location definitely needs retraining specifically as it pertains to the management overseeing this location, the focus should be appropriate customer service when handling the clientele of this company. Consumers work very hard for their resources to be able to entrust that they’re going to be treated and spoken to in a professional manner. It does not surprise me that this store sits at a 3.3 star rating when it has the potential to be so much greater. The level of ignorance that I’ve experienced and lack of professionalism from this specific store manager was for a lack of better words utterly disgusting, and I would hope that there will be some form of retraining so customers, such as myself do not experience this type of interaction ever again.

My experience thus far has been relatively good and although the rates are typically what's to expect when you're renting over purchasing anything, the customer service has been great. From the delivery team ensuring setup in my home was good to speaking with the Store Manager over payment issues and concerns. They have been professional every step of the way.