Rent-A-Center

The team at this location are amazing from the time of set up to delivery. They are very knowledgeable and helpful and don't mind answering questions and working with the customers.

With expediency I told them, I did not want the Hp laptop which I had paid for. They charged my account anyway. The manager, Destiny, lied to me on two occasions saying she would "beat the competitors price". KNOWING SHE HAD ALREADY CHARGED MY CREDIT CARD. SHE BLATANTLY LIED.

Destinee this is terri. You are amazing i want you to know i appreciate your kindness you are compassionate and caring. God bless you thank you for cwring about me !!

Last year my mother passed and she had leased a washer machine from this location. I advised the staff of the situation in which they stated they would not contact me any further and they would put a notation on the file. Yet every week for 6 months I receive a phone call from them about the debt and ever week I answered and advised them same thing over and over and to the point when they called they knew my voice and would often times just hang up in my face before I could say anything. At first I just took it as an honest mistake because they had advised me that the person was new. This year I was looking for a particular bedroom set for my guest room and found it via google on their website so I tried to complete everything online but ran into a hiccup so I just stopped. Not soon after I received a text message from the store stating that they had a few offers, so I said ok let me call store in which I did. I ended up speaking to a gentleman in which he stated I was not eligible for the offers and the guy that sent the offers was new and he didn’t know what he was talking about. (Seems familiar that to blame all errors are from new staff), but I ended up getting a phone call in the process so I’d advised him I’d call back. In the meantime, he called me back 7 times back to back while I was on the other line as well as he texted stating that we could finish the process through text message. After I released my call, I was dealing with some things around the house and they continuously called back again and again. Around 6:20pm I answered to finish the process as I had planned to do 60days same as cash. I made the weekly first payment and was scheduled for the upcoming Saturday, in which the next payment was due. Early that morning I received a text about the payment so I advised them that at some point that day I would be going to the bank to make a deposit, I didn’t feel the need to tell my personal business but you think that would have been enough. So as I waited for the delivery going into 3 o’clock, I called the store and the store Manager, Destiny stated that she had cancelled my order. Soooo you guys call me 1000 times for everything else but you couldn’t communicate that. Why? …. Because you being facetious and had ill intentions in your business practices! So I had advised the Store Manager, Today is the anniversary of my mother’s passing and I just didn’t feel like leaving the house. The staff at this store are insensitive and have no business tack at all. Therefore, I will be officially filing a Corp complaint as well as a complaint with the BBB as well seeking legal counsel. Do Not Rent From This Store! They will start harassing you before you even receive merchandise.

I loved the patience and care they took with me. It was a young lady who forgot her name. I was definitely taken aback by the care I received from her. She called me while I was online didn't get a chance to talk myself out of buying