Aaron's

I have no problems with Steger or Cal City Aarons. Their staff are respectful and accommodating. The dryer has issues with leaking oil on my clothes. However, it came from another location. They are all great!

I had an amazing experience here at Aaron’s today, Maria and Tricia have exceptional customer service, this store is very clean and super organized, they greeted me with a smile and made me feel very welcome. Maria, is extremely knowledgeable on everything I asked her, friendly and is definitely by the book. Tricia, is super friendly and got my paperwork done quickly from beginning to end. Keep up the great work Aaron’s in Chicago Heights!!!

I did an online order with Aaron’s on December 5th, 2022, and since then have had nothing but a pleasant experience with this store and team. On Wednesday I called to ask about my delivery date and time (need I remind you I just moved in my apartment and my anxiety was an absolute nightmare) and I spoke with a young man named “Richard”. This young man was so pleasant and knew I was stressed out. He took his time with me, spoke to me calmly, made me laugh and told me “ Come on it’s only noon that it’ll get better”. That made my day. He made my payment on the day it needed it be and took the payment. Thank you Richard. He also took my new address where the delivery was going and entered it in the system. The next day I called again to make sure everything was done properly and spoke with A.C. Rest assured, my information was correct. A.C. was very pleasant as well. On Friday, the 16, my delivery was delivered. I didn’t know they were downstairs and calling because of the number they were calling from didn’t register so it went straight to voicemail. After looking again at my phone I decided to call and it was the store. My delivery driver waited for about 6 minutes downstairs ugh.I apologized and James (my driver) was very nice and understanding. I love my couch and this team! Very professional! Thanks Aaron’s Team! I look forward to our journey together!

The Manager was a very nice lady. She made me feel right at home as if i was sitting in my own living room. The tv i purchased works great and i look forward to getting more items. I wish i remembered the manager name but thanks for the best experience

The management (Mark) has very poor customer service skills. Twice I had an issue with this store and both times he was very condescending and made me feel that my issue was not of any importance to him because it didn't directly affect him. I have never been treated like that and was very disappointed because I had done business with Aarons in the past and was very happy with the staff at that time because they were very friendly and made you feel welcome and like they truly cared about pleasing you...which is the reason I made sure to come back when I needed more furniture...I regret that I gave them my service and definitely will never be coming back! The only time I ever felt I was truly taken care of and like my issue mattered was when I spoke with the Sales Manager (Felice) she was respectful very apologetic and it felt sincere...that is what customer service should be.