Aaron's

Both Aaron Twin Falls and Burley canceled when delivering my orders don't expect the day they say drop off orders!!!!!

This location has serious issues with professionalism and customer service. Employees have been overheard speaking negatively about customers in front of others, which immediately creates an uncomfortable and unwelcoming atmosphere. There was no greeting, no attempt to offer help, and no basic acknowledgment while browsing with family. Ongoing billing problems are another major concern. Customers have been charged late fees despite paying on time or even early, then left on hold for extended periods when trying to resolve the issue. Even when other locations confirm the mistake, getting a refund or clear answer seems unnecessarily difficult. While a small number of reviews mention positive experiences, the overwhelming pattern points to poor management, inconsistent staff behavior, and a lack of accountability. Respectful treatment and reliable service should be the bare minimum, and unfortunately this location falls well short of that standard.

Employees openly talk shit about customers, in front of other customers. Didnt greet at all or try to talk to my family when looking. Go to twin where people know what customer service and quality means 😁

Keeps charging me "late fees" even though I never missed a single payment and even pay early and the manager from twin confirmed it too and told me to call for a refund and I did so but was put on hold for over and hour and never got refunded. I set my payment to the 28th every month but they claim I'm "due" the 15th? I've even went in and payed on the 15th and still got charged a late fee. So why even give me the option if it's always due then? When I first started the payment I was told it will be $130 a month now they're charging me around $165! They can't even tell me how long I'll be paying for it. It seems like I've spent almost $2000 so far and still paying for it. Never missed a payment and never was late paying so sounds kinda scammy to me. Other than that the couch is nice.

I just wanted to take a moment to share how wonderful Aaron’s has been to me. I’ve bought a washer, dryer, couch, bed, and fridge from them, and they’ve always been kind and respectful — even when I’ve given them a hard time (and that’s not easy to handle!). One thing that really stood out was when I had a futon they knew they couldn’t resell, but they still let me return it just to keep my business. To me, that’s customer service you can’t beat. The staff there is top-notch — I really appreciate them and everything they’ve done for me. Because of that, this store will always be my go-to for anything I need