Rent-A-Center

Roger and Jessica at the Waipahu store were very helpful and friendly. Would definitely go back again.

Roger and Jessica at the Waipahu store were very helpful and friendly. Would definitely go back again.

I have multiple items from Rent A Center by far the best way to get what my family needs with payment options, there were a few times when times got hard and I was unavailable to make my payments, customer service shows the aloha spirit, always friendly and Very! Helpful when the bad times hit, my only problem is getting my wife to agree with me when I want something from Rent A Center 😂🤙😎

I have multiple items from Rent A Center by far the best way to get what my family needs with payment options, there were a few times when times got hard and I was unavailable to make my payments, customer service shows the aloha spirit, always friendly and Very! Helpful when the bad times hit, my only problem is getting my wife to agree with me when I want something from Rent A Center 😂🤙😎

my mom didn't pay them so I called yesterday and paid the amount needed to keep my phone disabled I woke up at 4:00 am and wanted to call my grandfather and its disabled AGAIN why am I paying for a phone I cant even use not only that when it god disabled for the first time yesterday any it took them 30 minutes to figure out how to undisable it I will be coming in the store today when they open because this is ridiculous

Sammy was my representative and she was awesome. I called in the last 5 minutes before closing and she was able to answer my questions and setup what I needed and picked up my item the next day less than a half hour of paperwork or faster. Definitely underrated, above and beyond five stars!

Sammy was my representative and she was awesome. I called in the last 5 minutes before closing and she was able to answer my questions and setup what I needed and picked up my item the next day less than a half hour of paperwork or faster. Definitely underrated, above and beyond five stars!

On 4/7/23 I entered an agreement with this place for a queen mattress and a platform spring, as I was having company and needed an extra bed. I only needed the bed from 4/27/23 (delivered on 4/25/23) to 5/3/23 (stranded pick up on 5/4/23). I understand that the rental is for a month, which is fine…as long as it was delivered and picked up as agreed. I paid the rental on 4/7/23 “IN FULL.” At that time, I also made arrangements for the pick up on 5/4/23. When no one came on 5/4/23, my husband called the store as a reminder…he was told that there was no pick up scheduled, however they sent someone out for the pick up the following day (5/5/23). ON 5/8/23 THESE CROOKS CHARGED ME FOR A MONTH’S RENTAL!!! As I write this review, I am on hold with Rent-a-Center’s Corporate Office. I initially waited from 8:15a to 8:42a when Loxana answered to assist me. I told her the entire issue, then she said that she didn’t understand what I had explained. I again explained…she said that she would escalate my issue to the District Manager who would contact me within 24-48 hours. THIS IS COMPLETE NONSENSE!!! DO NOT DO BUSINESS WITH THIS PLACE!!! After paying for the initial payment (the one month I needed, which they called a “short term rental”) my bank card information should not have been entered into their system, as I had already paid my one time payment) They received one star because the system won’t allow for ZERO!!! They won’t have to worry about me anymore AFTER I GET MY MONEY BACK!! I will go somewhere else and buy whatever I need before I do business with these crooked clowns again!!! To each, their own…do what you want, me…I’m never dealing with this company again at all in any state!!!

On 4/7/23 I entered an agreement with this place for a queen mattress and a platform spring, as I was having company and needed an extra bed. I only needed the bed from 4/27/23 (delivered on 4/25/23) to 5/3/23 (stranded pick up on 5/4/23). I understand that the rental is for a month, which is fine…as long as it was delivered and picked up as agreed. I paid the rental on 4/7/23 “IN FULL.” At that time, I also made arrangements for the pick up on 5/4/23. When no one came on 5/4/23, my husband called the store as a reminder…he was told that there was no pick up scheduled, however they sent someone out for the pick up the following day (5/5/23). ON 5/8/23 THESE CROOKS CHARGED ME FOR A MONTH’S RENTAL!!! As I write this review, I am on hold with Rent-a-Center’s Corporate Office. I initially waited from 8:15a to 8:42a when Loxana answered to assist me. I told her the entire issue, then she said that she didn’t understand what I had explained. I again explained…she said that she would escalate my issue to the District Manager who would contact me within 24-48 hours. THIS IS COMPLETE NONSENSE!!! DO NOT DO BUSINESS WITH THIS PLACE!!! After paying for the initial payment (the one month I needed, which they called a “short term rental”) my bank card information should not have been entered into their system, as I had already paid my one time payment) They received one star because the system won’t allow for ZERO!!! They won’t have to worry about me anymore AFTER I GET MY MONEY BACK!! I will go somewhere else and buy whatever I need before I do business with these crooked clowns again!!! To each, their own…do what you want, me…I’m never dealing with this company again at all in any state!!!

I hate to be a complainer but these people made me stand around with no help for a very unreasonable time. Then when I was instructed where to wait, geez that too was not considering me as a customer. I walked out "Befuddled" can I file neglect charges?