Aaron's

If I could give zero I would. Melinda needs a class in customer service. This lady called me and was SMACKING on the phone MOUTH FULL OF FOOD. This is very disrespectful !! In my culture you do not talk with your mouth full especially to someone who is a customer to you. I will not be returning back to buy anything. Even if your payments are up to date the will call call call, even if you are at work they will call. Melinda has no ethics or customer service, which is blowing my mind that she is in charge on finances. Don’t buy from here unless you want broken items and overpriced junk that is going to break after the first week of ownership.

THEFT, FRAUD, AND BROKEN PROMISES—DO NOT TRUST THEM Avoid this place at all costs. They literally stole money from my checking account. My experience started with a total failure in delivery. I ordered a specific product from their website, but they didn’t deliver it correctly. Instead, I was given a completely different, broken unit that I never would have ordered. It then took a staggering four months just to get that broken item back into their possession, yet despite the massive delay and the defective product, they flatly refused to give me my money back. To make matters worse, while I was fighting for a refund for a product I couldn't even use, they went into my checking account and stole money without authorization. After looking through dozens of other reviews, it is clear this is a pattern: * Unauthorized Charges: They treat your bank account like their personal piggy bank. * Bait-and-Switch: What you see online is NOT what shows up at your door. * Zero Accountability: Management refuses to issue refunds even when they are 100% at fault. This isn't just a "bad experience"—it is predatory and dishonest. I asked for my money back instead of the junk they finally tried to provide four months late, and they stonewalled me. They have no respect for their customers or the law. You are better off going anywhere else. You have been warned.

I do not recommend this particular Aaron's store. My soon to be ex husband and I purchased a TV from them in September of 2025. I purchased it under my name, and I had to vacate Georgia and move back to Ohio becuase of domestic issues he caused me. I came back here on a plane mind you, and he kept the TV and told me he would take responsibilty for it, he has lied to the store saying I took it, how on a plane. He did not, and I have been trying to work with the store to resolve this issue, and they have been very un-understanding, primarily the manager Melinda. I have kept in contact, and they have had no sucess getting the TV back to this day unfortunately. She has recommeneded to me multiple times to come down there and help them retrieve it, I am not traveiling from Ohio to Georgia over a TV. I am also not allowed back on the apartment complexs property anymore either as my name is no longer attached to the lease. Also, Jessica the accounts manager, is better, but she recommened that I buy him the TV. I think not, not when I am divorcing him, he deserves nothing for what he did to me. They should be more undestanding and get the police involved so they can get their property back, not ask me to get them involved. You can say in a nutshell that they are asking me to do their jobs for them, I think not.

They NEVER call you back. No one takes accountability for what they say nor for the mistakes, Even called main office #, Made report ,recieved case #, no one ever calls. I call back with case # and was told someone would call me back next week. NEVER GOT A CALL. After 2 more weeks of silence I call again. The manager at the store told CORP that she solved the matter. Funny thing is ,.;:, The complaint was about HER lying to the customers and being rude. Nothing ever happened to that loser.

My husband and I will be repeat customers. Due to some unforseen issues regarding our Samsung dryer; the store manager was swift on rectifying the issue. Going above and beyond to help insure we were satisfied with our washer/dryer. The way she handled the situation prompted us to order again from this location. Very satisfied customer. Friendly & courteous staff as well. Thank you for making our experience pleasant.