Aaron's

Ordered furniture they called to confirm with me Monday morning said the truck should be in. They would let me know when we could pick it up. Never heard from them. Waited three days finally called them said yes your furniture been ready to be picked up. When I asked how come nobody called, they said either get the furniture or don’t Had to order furniture and get it from somewhere else They were literally happy that they could not help out

My couch and ottoman was delivered today. The store called the day before to set up a delivery time. They arrived a few minutes earlier than expected which was great. The two employees were very nice, friendly and professional. They were careful and set up my couch just where we wanted it.

I really enjoyed chatting with Kat at the store today. She's very friendly and was very accommodating and open with all of her suggestions and totally no pressure sales. I wish more people were like her. Honestly I bought the couch because I liked her. The couch isn't exactly what I wanted, but it was close enough. Haha

You have great employees from the store level to the corporate level who helped me navigate my furniture purchase. They all went the extra mile to help me! Customer Service was awesome! I want to add that Gage and Issac who have done the deliveries on all that I have bought from Badcock are fantastic employees of your company. They have given great customer service every time with a smile ❤️

I paid $300 for a protection plan that they told me covered accidents in addition to defects. When I went to file a claim I found that there was no record of my protection plan even though I paid $300 and had the sales invoice showing it. I called the store who could not give me any information about the protection plan. They then told me that it's not a 3 year plan, it's a 2 year plan and coverage only starts after the 1 year warranty was up, so in the first year there is no accident protection. I told the lady at the store that I wanted the $300 taken off my balance because 1. there is no record of the protection plan, so what did I pay $300 for, 2. I wouldn't have bought it if I had been told the truth. I called corporate customer service and they told me the same thing. So I've fixed the damage myself, there is no record of a protection plan anywhere, but I was still charged $300.