Rent-A-Center

The manager at this store named Luis is very very rude and has no good customer service with the customers, yelling and screaming over the phone and even threatening me to come to my house and pick up the items I have because I was 3 days late to pay because my pay date does not fall on my payment days and they are aware of that. I have been a customer with them for a while now. I have even paid off items. And either way that is no way to speak or behave with a customer I’m sorry but it’s not he still needs to remain professional when it comes to customers. I never seen a rude manager like that before and I don’t know how they still have him working there.

The manager at this store named Luis is very very rude and has no good customer service with the customers, yelling and screaming over the phone and even threatening me to come to my house and pick up the items I have because I was 3 days late to pay because my pay date does not fall on my payment days and they are aware of that. I have been a customer with them for a while now. I have even paid off items. And either way that is no way to speak or behave with a customer I’m sorry but it’s not he still needs to remain professional when it comes to customers. I never seen a rude manager like that before and I don’t know how they still have him working there.

I visited this location to look at some furniture options and found the showroom to be well organized with a decent variety of styles. The staff was attentive and explained the different payment plans and agreements clearly so I knew exactly how the process worked. I liked that they had name brand electronics and appliances available for immediate setup. The store was clean and it was easy to browse through the different sections for living room sets and bedroom furniture. While the long term cost is higher than buying outright it is a convenient option if you need something quickly without a large upfront payment. It is a straightforward and professional place for anyone looking for flexible home furnishing solutions.

I visited this location to look at some furniture options and found the showroom to be well organized with a decent variety of styles. The staff was attentive and explained the different payment plans and agreements clearly so I knew exactly how the process worked. I liked that they had name brand electronics and appliances available for immediate setup. The store was clean and it was easy to browse through the different sections for living room sets and bedroom furniture. While the long term cost is higher than buying outright it is a convenient option if you need something quickly without a large upfront payment. It is a straightforward and professional place for anyone looking for flexible home furnishing solutions.

Always a great experience when it comes to rentacenter and the stuff I'm getting are always new and when it comes to the payment they have different paymentpland and 6 months without interest. The process is super easy to do

Always a great experience when it comes to rentacenter and the stuff I'm getting are always new and when it comes to the payment they have different paymentpland and 6 months without interest. The process is super easy to do

I had an absolutely amazing experience purchasing a sofa from Rent-A-Center, and I can honestly say this was one of the smoothest and most stress-free furniture purchases I’ve ever made. From the moment I walked in, the entire team made me feel welcomed, respected, and truly cared for as a customer. First, the quality and selection of sofas really stood out. I found a sofa that was exactly what I was looking for — comfortable, stylish, and perfect for my space. The staff took their time explaining the features, answering all my questions, and helping me choose something that fit both my needs and my budget. I never felt rushed or pressured, which made the experience even better. What truly made this experience exceptional was the management team. They went above and beyond to help me set up a payment plan that worked perfectly for my situation. They were understanding, patient, and extremely professional while explaining all the options clearly. It was refreshing to work with a company that genuinely wants to help customers succeed instead of making things complicated or stressful. The free delivery was another huge bonus and made a big difference for me. The delivery was scheduled quickly and arrived right on time. The employees who delivered the sofa were professional, friendly, and very careful while bringing it into my home. They didn’t just drop it off — they set up the sofa completely, made sure everything was placed properly, and ensured I was satisfied before they left. That level of service is rare and very appreciated. Every employee I interacted with was polite, knowledgeable, and willing to help. You can tell they take pride in their work and truly care about providing great customer service. From the sales floor to delivery, the teamwork and positive attitude really stood out. Overall, I couldn’t be happier with my experience. Rent-A-Center made purchasing a sofa easy, affordable, and enjoyable. Between the helpful management, flexible payment plan, free delivery, and professional setup, everything exceeded my expectations. I highly recommend them to anyone looking for quality furniture and outstanding customer service. I will definitely be returning for future purchases!

I had an absolutely amazing experience purchasing a sofa from Rent-A-Center, and I can honestly say this was one of the smoothest and most stress-free furniture purchases I’ve ever made. From the moment I walked in, the entire team made me feel welcomed, respected, and truly cared for as a customer. First, the quality and selection of sofas really stood out. I found a sofa that was exactly what I was looking for — comfortable, stylish, and perfect for my space. The staff took their time explaining the features, answering all my questions, and helping me choose something that fit both my needs and my budget. I never felt rushed or pressured, which made the experience even better. What truly made this experience exceptional was the management team. They went above and beyond to help me set up a payment plan that worked perfectly for my situation. They were understanding, patient, and extremely professional while explaining all the options clearly. It was refreshing to work with a company that genuinely wants to help customers succeed instead of making things complicated or stressful. The free delivery was another huge bonus and made a big difference for me. The delivery was scheduled quickly and arrived right on time. The employees who delivered the sofa were professional, friendly, and very careful while bringing it into my home. They didn’t just drop it off — they set up the sofa completely, made sure everything was placed properly, and ensured I was satisfied before they left. That level of service is rare and very appreciated. Every employee I interacted with was polite, knowledgeable, and willing to help. You can tell they take pride in their work and truly care about providing great customer service. From the sales floor to delivery, the teamwork and positive attitude really stood out. Overall, I couldn’t be happier with my experience. Rent-A-Center made purchasing a sofa easy, affordable, and enjoyable. Between the helpful management, flexible payment plan, free delivery, and professional setup, everything exceeded my expectations. I highly recommend them to anyone looking for quality furniture and outstanding customer service. I will definitely be returning for future purchases!

This store is really helpful the manager Luis was really helpful he explained how rentacenter works and how they have different payment plan and the sale men michael was amazing on helping me find a desktop for my YouTube channel I will recommend Rent-A-Center to all my friends and family

I am writing to formally file a complaint regarding the unprofessional conduct I experienced during a phone call with the manager of the Rent-A-Center location in Homestead, Florida. I contacted the store to inform them that my household no longer needs the bedroom set that was recently rented. During the call, the manager stated that I was required to make the first five payments before the items could be returned. This requirement was never explained to me at the time of rental, nor was I made aware of it beforehand. When I asked about the company’s “Worry-Free Return” policy, the manager became hostile and began yelling at me rather than providing a clear explanation. I calmly reiterated that we no longer need the furniture. In response, the manager angrily threatened to close my account, retrieve all rented items immediately, and stated that I would no longer be allowed to rent from Rent-A-Center in the future. This behavior was extremely unprofessional, inappropriate, and unacceptable for someone in a management position. Because of this incident, I have already filed a complaint with the corporate office. I am very dissatisfied with the service I received and the manner in which I was spoken to. Additionally, after reviewing customer feedback for this location, I have noticed multiple reviews describing similar experiences with this same manager, which suggests a pattern of unprofessional conduct toward customers. I respectfully request that this matter be taken seriously and that appropriate action be taken. I strongly believe this individual should be relieved of his duties as a manager, as his behavior does not reflect the standards of professionalism or customer service that Rent-A-Center should represent. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, Lilly S. Chamorro