Rent-A-Center

I have made every payment on time with this place. They will drive you crazy all morning the day of the payment and call you multiple times a month to open a new lease and try to talk you into it, which is fine because that is the definition of a sales position. However, the manipulation I received from the guy is crazy. So, I did finally sign a new lease and had purchased an Ashley Madison pull-out couch after being talked into it by a sales rep, after already making 12/18 payments on my computer on time every month. The agreement upon signing for the couch was no money down, two months free, for it to be around $100-$200 a month for a year lease. Tell me how I now have an additional 20 payments of $177. I am not going to complain about it, but these guys have definitely lost my business. The delivery team is exceptional; the sales team members are manipulating and deceiving. I hope they know all my phone calls are recorded, and moving forward, I expect something to be worked out, or your couch will be on the side of the road, and the lease I never started will be abandoned. I do not agree to the terms of deception and manipulation; that is not a way of business. I am disgusted by the customer service received and the harassment.

Standi was great from the beginning, I purchased a washer n dryer a few months ago, paid in full the next day. There was a problem with added tax being added to the bottom line however Shandi stated she would take care of it. I then rented an air conditioner, due to starting a new job couldn't get in store to make a payment, Shandi was aware, for some reason I couldn't pay online and shandi was aware. A day later the delivery guys were at my house, they are good guys do not have a complaint about them. Then I speak with someone named Rose I believe and she was completely rude and unprofessional, I asked to speak with Shandi and she stated she no longer works for the company. As of last Friday I owed 105.00 late fee included, I told Rose through text that I would pay that last Friday, she text back that option was no longer available to me, Rose is taking this to personal and she should not be in customer service. She comes across like she took Shandis job, Rose is over zealous. Her approach and delivery is completely unprofessional and she will not be successful running the rent a center business in Bristol CT location. I requested to speak to her higher up d I strict manager and she called from bristol store pretending to be the district manager, I called Rent a center customer care and spoke with the rep who informed me the steps to speaking to the district manager which is customer support reaching out to the store after my call. I am waiting to hear back from customer care or her higher up. So, just know dealing with thus location now will be a nightmare. I only wanted to rent the air conditioner for the summer and also requested the full amount until then and she did not offer me that information. It's a 105 dollars, There is a proper process for delinquent accounts and when there is a promise to pay, you don't continue to harass customers when it hasn't reach the date promised. It's either very poor training or an uncoachable employee that is a bully. On top of all that I never received an agreement for the air conditioner. Hopefully I will hear from the district manager soon.

So where do I start, let's start by stating that I have wasted a day and a half waiting for a delivery. Got text clearly stating that my delivery would be on Wednesday between 1-3, made sure I was home by NOON as not too miss the delivery, called the store at 4:30 was told I wasn't even on the schedule and they didn't have what I was looking for anyhow. So, another delivery was set up for both reclining loveseat and reclining sofa, which were located at another store, this store was called to see what condition it was in and was told it was GOOD. Another date was set for this delivery, again I got a text stating that my delivery was set for 10a.m. - Noon. Again made certain that I was home for this delivery, 11:30 rolls around and I called just to get an update on a time frame for arrival, was told that unfortunately I was now pushed back to 3pm so I waited around all day 3:45 rolls around so I called again was told it was happening now. The delivery driver calls me at 4:30 with the delivery, there are 2 trucks so I'm thinking the sofa is in one and the loveseat is in the other, couldn't get so lucky! They had only the loveseat which was quoted as "good" condition. NO SOFA, so he starts to take the loveseat out and I can instantly see the claw marks on the side and the URINE STAIN going down on one side. The guys both saw the fraying and the staining going down the side. If this is good condition, I'd hate to see what acceptable or fair condition is. I refused the delivery. This has been a TOTAL TRAIN WRECK! The delivery guys were very understanding and helpful, but I'm not sure if I really want to continue to do business with these guys anymore.

Let me start off by saying I put a lot of thought on this review but ultimately, people need to know to stay away from this one and use a different RAC. I have never met a more vile, vicious, and rude person as the one who runs this location. She makes fun of the disabled, schedules things knowing full well that you’re going to be late and then says “oh well, you figure it out.” I have filed a complaint with the 800 support team. I don’t know if she is just going through a rough patch or it’s her natural nature..but she should NOT be in customer service with the attitude she gives.

Enid was absolutely amazing! Her customer service went above and beyond my expectations. She was patient, attentive, and made sure all my questions were answered with a smile. It’s rare to find someone so kind, professional, and genuinely dedicated to helping customers. Enid made the whole experience smooth and enjoyable—I truly appreciate her outstanding service. She deserves recognition for the wonderful job she’s doing!

Enid at the Bristol location is absolutely amazing!!! I was have a little hardship and Enid gave me some great options!! She is always professional, helpful and so very understanding!!! So grateful for her and her staff!!!! 10/10 stars!!!