Rent-A-Center

The initial rental process with Rent-A-Center was actually pretty smooth. The staff was friendly, and getting the couch/loveseat set was easy enough. Unfortunately, everything went downhill when it came time to end my contract. My first issue was with the RAC Exchange program. I had built up around $700 in equity and wanted to apply it toward purchasing a recliner that actually cost more than that. Instead of making another sale, I was told the exchange could only be used toward another couch/loveseat set. Maybe that’s somewhere in the policy, but I couldn’t find anything that clearly stated that. The bigger issue was the pickup process. I scheduled my furniture pickup weeks in advance for a Monday between 12:00 PM and 5:00 PM. I took a vacation day from work specifically to be home. They never showed up. Worse, they never even called. I had to call them myself, and the employee actually asked, “What were you having picked up again?” I was told they were short staffed because someone called out sick. I understand that things happen, but not notifying a customer after they’ve taken time off work is simply unacceptable. They apologized and promised they’d come the next day. I then had to ask someone else to stay at my house while I was at work. Tuesday came, and the exact same thing happened. No pickup. No phone call. Another apology. Another promise. This time they rescheduled for Thursday, which had me worried because I had new furniture being delivered on Friday. Thursday they again gave me a 12:00 PM to 5:00 PM window but ended up showing up around 11:00 AM. Thankfully someone happened to be there. On the way out, they managed to scrape up my walls while moving the furniture. The employees I interacted with were generally polite, but the lack of communication, repeated no shows, wasted PTO, and damage to my home completely overshadowed the positive parts of the experience. At this point, I’m honestly concerned they’re going to continue charging my card even after the furniture has been returned. Hopefully they don’t, but after dealing with this level of disorganization, I’ll be watching my account closely. I don’t normally leave negative reviews, but this experience was frustrating from start to finish. If you’re considering renting from this location, just know that getting the furniture may be the easy part. Returning it was an absolute headache.

I ordered an item that was supposed to be delivered. Instead of contacting me to let me know there was an issue, no one reached out or informed me of anything. Now I am without my item and have to cancel my housewarming because of the lack of communication and unprofessionalism.

So let me tell you my experience through the phone what are y'all lady named Rose? Everything started out really really fine. I gave her all the information she needed. She says when you're done uploading your drivers license give me a call. Let me know at the moment I was at work I explained to this young girl that I'm at work that I cannot be on the phone as much. Call me when you're done so she proceeded to cancel my order in a room man. I was rude back. Do not get me wrong, but this girl is unethical. very disrespectful I do not wish for nobody to come here and for Rent-A-Center to fire Rose she gave me a threat that she was gonna call my job so I could lose my job very unethical

I wish I could give 0 stars. This place is a joke, my item was supposed to be delivered yesterday & when I called today the stupid idiot guy said “ we will deliver it by 3pm today” I said but it was supposed come yesterday & can you confirm my address because it’s showing an old address & mind you I called when I placed the order to make sure the address was correct. This idiot said I don’t know that’s the address we have . I’ll have someone give you a call back. I never got a call or information on what happened because I don’t know when to expect the item as it states it was supposed to be delivered yesterday. It’s a bunch of clueless fools / clowns working here. Close it down. New management, staff etc. Just trash.To top it all off, these fools are trying to charge me in 4 days for an item I never received 😂 what a joke

I would give this zero stars but that’s not an option. I made an order for a sectional 8/26. I made a payment 8/26 and spoke to customer service and the store manager 8/27 and made another payment. I was told my sectional would be delivered 8/30. I made arrangements and moved everything around for them to come. No one ever showed up, I called customer service and canceled the order they said it has to be processed by the store a manger and they contacted her. They let me know she would process a cancellation and refund. I got a call from her about an hr later and she wanted to confirm I didn’t want the sectional I confirmed I didn’t want it and to cancel the order. She said she canceled it I would get a refund and they wouldn’t charge me anymore. I get a notification from my back with them trying to charge my card this morning. When I contact customer service I’m going through the same process again. She never canceled my order/agreement or processed my refund. I never received my money back and they’re charging me more money. You have a better chance shopping at wayfair or even SHEIN at this point.

Do not go here. I reported the manager millie to both corporate and currently speaking with a lawyer due to never hearing back from district manager. I never received bed set due to me canceling my order, and was told that I cannot received documentation for cancellation. I am still getting calls about the order and in the login still states that I received a delivery.I choose to take my business to bobs, elsewhere. FRAUD company

My experience is always great. The delivery people are always on time and very attentive. The manager Millie is always 10 steps ahead and always is communicative. She always make sure that I understand everything. Thank you Rent-A-Center for always being great to me and my family.