Rent-A-Center

Let's add on to the one stars what a joke told these guys I didn't need there equipment anymore first off, the lady was all over the place. And had no idea what she was doing She was calling somebody else's name. Trying to do different things I didn't want. This is just the start, I set up a pickup time for my equipment. They called before they come out. Cause they have no idea where I live even though they dropped off. My washer. Then, the driver calls Still had no idea I had to explain to him everything in the detail which is fine To an extent, they even asked, hey, by the way, when they come and pick up the equipment. I said, no, I'm on my way to Pueblo, but I left the equipment out by the gate. They said, awesome makes it easy, and then they say that they were trying to get a hold of me as they need tests the equipment before they pick it up inside my house. But I already told them I'm not there, so they drove. There didn't want to pick up my equipment, and then they expect to be able to plug in the stuff at my house to come in. And test it that is just insane to me. I left the stuff out on the curb said. Well, it's your guys' equipment. I said, I don't need it anymore. You guys drove out there so you might as well pick it up and leave They refused to pick up their own equipment very unprofessional, very poor service. The equipment is poor everything is just bad. Situation, even if you're in a bad tight situation, go to arons instead, or try a different company. Look at the reviews they're there for a reason. I can't believe they expect to come into my house to test their equipment before they pick it up. But I bet if I didn't pay, they'd want to pick their equipment up real quick So just for documentation, I did record the call. They refused to pick up their equipment.

Logan from the Trinidad Colorado Rent-A-Center just brought and hooked up a GE portable air conditioner. He and the gals at the store, Liz and Mariah, have all been super helpful and professional. Plus the price is very reasonable for our short-term need. They went above and beyond by locating a unit many miles away, in Fountain Colorado, and arranging to get it to us - all in 24 hours! Thank you to the Fountain Rent-A-Center too! Such a high level of customer service is practically non-existent these days and so much appreciated! ❤️🙂👍

Mariah the store manager is so so amazing she took care of situation and I was able to keep my merchandise!!! I would recommend the Trinidad store to anyone and I absolutely will. Mariah went above and beyond to help me and that to me is what keeping your clients and customers is all about. From the district manager to the store manager Mariah I know I'm always in good hands. A very happy customer here! Sincerely Anthony!!

We got a stove here and it was the worst stove we have ever had, haven’t even had it for a year and we are unable to use the over or do basically anything on it, our burners only work sometimes as they go off and on, we kept getting an out and our clock ended up going out, whenever we try to bake seconds later an error goes off making it impossible to bake no matter how hard or how many times you try, we had problems from the very first few months with it and kept repetitively going to talk to the staff about fixing it or getting help with it as we had a warranty, they kept delaying when someone would come to check it out, we finally had gotten an appointment for someone to come check it out, guess what no one ever came, the people there kept leading us farther and farther until the warranty ran out and we could no longer receive any help on a stove that had stopped working after the first month. We will NOT be shopping at a store this outrageous ever again and advise anyone thinking of shopping there to think again.

My washer has been broke down for over 2 weeks they take the payment then keep telling me the are no washer available in the area unacceptable Trinidad co my next move is to go directly to the store

I was going to let it go. I was going to ignore the entire ordeal that they put me through with my stupid set of recliners, and maybe even come back, but today Mariah had the audacity to piss me off one last time 😅. So here we go. I made my last payment the day my "agreement" was supposed to end, they rejected my payment 3 times. I took screenshots of all 3 attempts to make the payment, went in and tried to make the payment again. All the sudden my agreement has TRIPLED in price, because I "failed to make my last payment." Months ago by, we're trying to communicate with the stupid manager and no one can seem to get this fixed. Finally, 3 months later, I was able to get it settled. Only because I threatened a lawyer since I had proof that rent a center actually rejected my payment. They are shady. They will reject payments to make you fault on the agreement to charge you more. Do NOT go here. The reason for this review, I got a missed call today from them. I call back, Mariah goes "yeah idk maybe it was to let you know of a promotion and new management." Okay, whatever. She barely told me what the promotion was, very mono-tone, cool. Maybe I'll swing by and check it out since I do need a fridge. I hang up, go back to trying to sleep, the get ANOTHER call from them. I call them back again and she goes "yeah idk, maybe having trouble with the auto dialer" all I said was "okay, well I work nights, let's keep it to a minimum lol" and she had the wild hair to reply with "well if it bugs you, maybe you should just block our number." You know what??? You're so right, Mariah. I hung up on you without saying goodbye and did just that ✌🏻.

Buyer beware this store will try to steal from you when you have completed your contract with them and you have a final payment regardless of what the balance is they attempt to take a full payment. I owe them $88. They charged my card $152. I pointed out their error to them. They refused to do a refund. I spent a week speaking with their corporate office after their regional manager contacted them they agreed to make a refund they did not refund the full amount to my credit card. They did a partial refund or they said they did a partial refund as of now, nothing has been posted on my credit card so supposedly they did not refund the total amount but then they contact me and demand a payment of $88 which I explained to him that I would gladly pay him the $88 when the refund showed up on my credit card they demanded that I pay it immediately or they would come and repossessed the merchandise. I contacted their corporate office again their corporate office assured me that they had no right in doing so so I am still waiting on some type of a refund from the store. Do not use this store. They are not trustworthy. They do not hold up to their end of the agreement the manager of the stores name is Anthony and he is completely aware and responsible for this mixup so buyer beware