Aaron's

I had to correct the day of the payment. The first phone call didn't work. The second phone call, I was told they would correct it and the GM would call me back. I was never called and the payment day wasn't corrected again. I just made a 3rd call. Avoid this place like the plague, the absolute worst customer service on the planet!

A friend of my parents-in-law recommended this place for a temporary rent on a good couch...for more guests from out-of-town...for Christmas. Rent-to-own...or just rent temporarily...Aaron's was simple to order. They deliver. So many bad reviews...unwarranted...probably from untrustworthy-people looking to steal or abuse products...not rent or own. Good place.

Fire your manager Penny, I guarantee you she is the worst employee you have right now. I've spoken with other of your employees and they tell me that this is not the first time they've heard complaints about Penny. Penny is a very rude, disrespectful person and should not be in the customer service industry. Look at how she is representing your store. She is extremely unprofessional and she WILL argue with the customer. I ordered a bed set. It came broken. Called spoke with Penny and she tells me to email the store pictures, so I did. About 2 3 weeks go by, I cant lay on the bed, the legs underneath are broken. So the matress is sinking. She calls us back finally, i think its about the bed, but no she's worried about the payment. So im like what about our bed? You guys haven't even fixed it yet and we've been waiting almost a month for this to be fixed. "I looked at the pictures and it looks fine, it has 6 legs, one broken leg shouldn't bother" Im like what? im telling you the bed is literally broken and I've sent multiple pictures. It's almost been a month and we've been wait8ng for this issue to be fixed. She says "well im not doing anything or fixing the bed till we get a payment from you today." (I paid for the prot3ction plan) I said sre you serious?? We've been waiting almost a month *cuts me off* She says "you sent this email on September 2 it has not been a month. The date at the time of this email is 9/22 She then states "uh I've been on vacation, I barely got back" which doesn't make sense on why she told me to email them and even wait 2 3weeks for her to get back to me only about my payments. I then told her again, the bed is broken and we literally cant use it. She literally says this quote "oh what? You're not using it? Want ne to pick it up tomorrow?" At this point im like no way this manager is really giv8ng me all this trouble , is she really serious did she just say that? I then tell her "are you seriously acting like this? What kind of service is this are you kidding me After the call she then says she's sending someone out to fix the bed. Tomorrow comes, I just tell them to pack it up and take it back. Penny is truly an unprofessional worker especially to be even in management, how'd she land that job? Idk Her customer service is unbelievably baffling on how she even deals with aarons customers. She is disrespectful, willingly able to not help a customer, works as if she hates her job. She is the person answering the calls, and being of service. Penny does not represent aarons the way a manager is supposed to with customer service and experience. I would literally try to not call the store if she was working because I knew she would be of no help whatsoever. The other managers thwre are SO helpful, they explain everything so well in a way I understand how their processes work. Penny is an unexceptional work and manager. Please do a review Friendliness 0 Compassion 0 Knowledge 0 Responsiveness 0 Professionalism? ZERO Gratefulness for my business? Probably 0

⭐️ ***BUYERS BE AWARE*** The lady Christina I believe is her name is absolutely horrible. I am beyond disgusted at the level of treatment she gives to us customers. It started last month when I moved across country and needed a little bit of furniture for our house we got. I came inside and upon entering the establishment didn't receive any welcome in or even a how can I help you. I proceeded to find a few things I liked and approached the lady who said the items were in stock and I could take them with me same day being I came with a trailer ready to go. I injured my back while loading these items BY MYSELF because she let the rest of the crew leave KNOWING I was getting a few items. Her comment was, "well they left, you should've brought someone with you". I let that slide, went to the doctor and am working with an attorney and was going to leave it at that without a review. Today 8/30/25 I called over to the location as I was looking to upgrade my TV and gaming console and wanted to see what they had in store. The same lady Christina verified the items were in store and that I could pick up today. I went inside the store, and they were advertising a Xbox series x disc console for $79.xx a month on paper, but she was wanting to charge me $99.xx and said she couldn't change the price in the computer even though they were showing on paper in stock something different. She refused to call her manager about the discrepancy in pricing and just told me I needed to do it online which is absolutely unacceptable. Not only that, but she verified the TV I wanted was in store and then proceeded to tell me that I couldn't pick up the item I'd have to get it delivered, even though I brought a enclosed trailer with eTrac railing, straps, etc. This level of customer support is unacceptable, unethical, disrespectful, and just down right disappointing. Also the listed "cash" price is double the in store price, which I was okay with being I could pay it in full within 6 months.

Will never go back the worst customer service rude managers manager lied to us about having the tv.There at her store told us to go home and order it online. We went home and ordered our TV online. They said it was already at the store and it was supposed to be a two day express delivery and the lady was still rude and refused to deliver it for a week they lost our business forever so we went that same day canceled our order and went about the same TV for cash. They lost our money the worst place i've ever dealt with in my life