Rent-A-Center

DO NOT PURCHASE FROM THEM! I have been using RAC for over 15 years. I have always paid off my credit. This location has been nothing but a bad experience. They keep changing the price, the $5 down is a complete lie. I went from what was supposed to be $130 to $200. Even though the manager lady kept trying to make up excuses. I agreed to just continue the agreement. She however, became very rude, and kept arguing with me. I tried to work things out, even when they lost my order and tried to set me up with a bedroom set vs a couch. They kept continuing to change the delivery time. There was no apologies, just blaming the customer. Then I was sent a survey-I told the truth about my situation and the manager called and canceled everything-Very unprofessional.

Very unprofessional experience. I was promised delivery after 4 p.m., then told it would be 3–5 p.m. We rearranged our whole day to be home early, only to get a call at 2:00 p.m. saying the delivery team was ready—while we were still an hour away. When I spoke with the manager, Kara, she was trying to cancel our delivery, she was rude, condescending, and even said, “It’s not my problem either" referring to being short handed. The delivery guys were good, but management needs major improvement. Do better, be better, Kara.

I just moved here and needed a bed and can’t afford one. I got approved through them. I moved in with a friend and because I’m not on the lease they won’t rent to me. Both of the retail sellers acted like it was too much work to help me. They were rude. Apparently they don’t want my money. Not everyone has the option of renting a place in their name.

By far the easiest 1 star review I could give a business. I loved the rent-a-center at my last state so I wanted to give Cheyenne a try. It was great at first, fast efficient and the team was respectful, until the manager came into play. Clearly she fails at communication with her own team especially when it comes to picking up items and times, as they've also confirmed she doesn't tell them anything, but also the way she upholds herself in the management position. She fails at customer service, is extremely rude, and will take missed payments or accidental reversals on accounts as far as threatening your career if its not fixed in 24 hours. She doesn't like resolutions, she likes to be mean and very very condescending. I truly hope that Rent-a-Center looks into her as a manager because it isn't a good spot, its only going to lose them more customers on how she treats them. She will also claim that the "banks are all lying" if something doesn't go her way. Who knows, maybe the BBB could look into her to at this point. All I know is lesson learned and I should've listened to reviews and word of mouth before I went there. Aaron's is a MUCH better place to go to if you want to rent furniture, but amazon and Ashley furniture to buy the same stuff and cheaper with discounts in the end. I also highly advise to record many conversations if on the phone, because her story always switches.

After a horrendous experience with Aaron's, I called Rent A Center and spoke with Abe. I asked questions regarding what they had available and how quickly it could be delivered. He was regretful that they couldn't deliver that day, it was about noon on Saturday. Considering the fact that we had just waited multiple weeks and had the delivery rescheduled three times with Aaron's, this was a breath of fresh air. I was thankful that they could even deliver as soon as Monday! He told us to come on in, or he could do it all over the phone which is very convenient. We went in, spoke with another individual in the store who was helpful and very straight forward. He got to the point immediately and everything he told us was truthful. We also met the delivery personnel. Both the sales associate and delivery personnel were pleasant and sincerely felt sorry for the way the other company acted. It was like they took it upon themselves to make up for what Aaron's did wrong. They delivered the washer and dryer first thing Monday morning, efficiently and professionally. A day or two later, we received a follow up phone call from Abe to ensure that everything was well. All in all, we had an amazing experience!