Aaron's

Bought a dryer from them, had it for 4 months it just broke. They won't fix it, replace it nothing, take your business else where. UPDATE: 2 weeks later, we had to go through the literally company of the dryer to get it fixed, because despite the reply from the "owner" on my original review, nothing was still done to make it right. We were told this dry was brand new never used just opened from the manufacturer, that was a lie. This dry is used and was already worked on, they knowingly sold us a broke dryer.

I rent my TV, couches and bed from this Aaron's, and they are always super helpful. Steven and Oralia have worked with me when im late, and never been rude or threatened to come take my stuff. Their main goal has always been to help me down the path of ownership!!!

Aarons was awesome, really friendly and helpful, even managed to help me over the phone with minor issues I had when I got the item home! Rates are awesome and plans are reasonable! I totally recommend them!

Steven here at this local branch has absolutely no control over his emotions. He treated us with complete disrespect and frustration when all we were trying to do was get clarification on our payment schedule. We were behind and called THEM to make the due payment. This is what we were treated with. We contacted Aarons customer service and was told we'd be contacted by Paul, the regional manager to figure this out. We refuse to deal with this man any more. He has a poor attempt as intimidation that will definitely not work with us. They play low ball very poorly.

I am an Aaron's customer and am happy to do business there - until now. I went into the store almost two weeks ago and picked out a couch. The two male employees told me they couldn't write up the purchase agreement until the couch was ordered because they did not have the SKU until it was ordered. They told me Ashley, the manager, would be in in the morning and would order it then and give me a call for the paperwork. I never received a call. Four days later, I called and spoke to Ashley. She told me the couch was ordered but they wouldn't be getting the truck that week and I would have to wait. She was incredibly unprofessional, rude, and off-putting. She told me she would call the following Thursday with an update. I never received a call. A week goes by since I spoke to Ashley and I call again(my couch was suppose to come in the day prior) and am told that the driver got in an accident and they can show me pictures of him in a neck brace at the hospital. I asked the employee directly if my couch was or was not on that truck, since I've never received confirmation that the couch has even been ordered. He told me "probably". I have no idea what is going on with this store. The customer service and communication is absolutely piss poor. Two weeks later I have no idea if the couch has been ordered, when it is to be expected, paperwork on it, etc. This will be the last time I do business with Aarons. Edited one week later: After receiving a call from Ashley(the only call I have received from this store) I was told the couch would be delivered Friday by 7 and that the driver would call 1 hour before drop-off. 7:24 PM on Friday, I call Ashley to ask her the ETA on the couch. She puts me on hold and returns to tell me the truck is back at the store with Mt couch on it, that the order form was misplaced so it was never delivered. I explain to her how ridiculous this entire situation has been and that thus customer service is incredibly poor, she proceeds to tell me to take my business elsewhere. I have terminated my rental agreement with Aaron's and will NEVER return. My business will be done at RAC. Ashley is a terrible manager, has zero customer service skills to speak of, and is overall a terrible person to have to interact with. Why Aaron's allows this type of person to continue to work for them is beyond me. I encourage anyone reading this to make sure they read the other reviews on Ashley and save yourself the headache of dealing with this store. Edit(03/11/25) I chose to give Aarons a second chance and ordered a TV through the website. It was approved and said the TV would be delivered within two to three days and to expect a call from the store. Two days later I receive a call from Ashley telling me my order has been canceled and my money refunded. She proceeds to tell me that she will not do business with me. I find it incredibly unprofessional that this is the route she has taken after I chose to file a complaint against her. Do your research and read the reviews about the staff at this location before conducting business. I went online to RAC and started the paperwork. An employee called within ten minutes, and after maybe a 10 minute phone call, had a TV ordered, paid for, and with a delivery date(not to mention 10 inches larger and for the exact same price weekly and in total). If you can, take your business to Rent A Center - you won't be disappointed. However, you will be disappointed with Ashley at Aarons, their communication level, and their customer service.