Lebakkens Rent to Own

I have been a customer for over 10 plus years and have never had an issue. Any time I would fall on hard times they were understanding and would work with me. I have rented everything in my house at some point. I get great customer service and they explain everything clearly and make sure I understand the payments and due dates. My parents were also customers and my sister all with great customer service. I will continue to be a loyal customer.

First impressions were absoulty amazing!! Setting up my contract was awes and flawless. And then it came time for the the deliver day... They show up to deliver my bedroom set. I was not told that the whole set was not going to arrive that day. I was however told it would all arrive on the deliver day. But when the delivery guys arrived I was missing pieces. I was also never told that I needed a platform base for my bed to work properly with this bed frame. I did explain to the lady at the store when setting up my contract what type of bed I had. I explained I did not have a box spring with my old bed frame. So when they arrived to set everything up. The bed frame could not be set up because I did not get a platform base to go with it (again was never told I would need one) They were not willing to give me a platform base for free instead they said I had to get a used one and still had to pay for it. They said that for the inconvenience they would bump my starting payment date out. Never told me when that date would be. Never gave me an updated contract with that info on it either. Not knowing when the payment date was caused me to get behind. They still won't work with me they gave me 1 free week to not have to pay but still refuse to give me any other type of compensation. Yes I could have called and asked when my payment date was. But they SHOULD have given me a copy of my updated contract. I have rented with Lebakkens before. But my first time it was the Fond du Lac location. The Appleton location has been nothing but a nightmare since I had my bedroom set delivered.

Lebakkens was there for me when no one else would and that's the truth, getting furniture or any other appliances from other places is so hard these days if you don't have good to perfect credit. Lebakkens listened to my needs and wants and showed me their variety of available beautiful furniture, allowing me to choose what I wanted and made it possible for me to own it. Thanks to lebakkens I'm close to owning my entire living room set and twin bed, don't know what I would've done without their help. Lebakkens was there when I needed them the most, thank you guys for being awesome!!

I highly recommend this RTO store. Free delivery and set up. I just went through a divorce and didn't have much money because she took everything. They really worked with me to get a sofa, love seat, and new bed.

If I could rate them a 0 I would! 1 day late with a payment and a guy comes to my house beating on my door demanding I open the door and give them my new # which was just changed 2 days ago. I call the office and they proceed to tell me this is protocol. I only owe 2 more payments after 16 months of payments at 192 per month! Wow great service! NOT