Aaron's

I was in need of a laptop for work so I went to Aaron's and I got what I needed. I never had any problems with the previous store manager and I was extremely happy with everything up until Malik took over the Everett location. I went in to make a payment on my laptop and I saw a sofa that I fell in love with. I was being helped by Hayley and was informed by her that I would need to wait for the next employee to help me because she didn't want to do the paperwork. I waited and was told by the other employee that Hayley would help me, and then I was shuffled back over to Hayley after waiting for over 30 minutes. I got the paperwork done and made my first payment and set up a delivery date that was two weeks out. When the time came for my sofa to be delivered I waited until 8 PM and didn't hear anything from Arron's so I called the store to see what was going on. Hayley answered the phone and let me know that the driver's had already gone home for the day and that maybe if they feel like delivering my sofa the next day that I would get it, if not I'd have to wait another two weeks because they were over booked. I asked to speak to the store manager Malik and Haley rudely cut me off saying that he's just going to tell me the same thing she did. So I waited for a call back from Malik. When he finally called me back several days later, he did not apologize or try to make things right. He was more concerned with defending his employee Hayley and saying that this behavior was not like her and that it wasn't her character. Totally besides the point if you ask me. I was told that he couldn't do anything for me and he suggested that I just cancel my order. I ended up canceling the sofa and getting one somewhere else. Since this incident happened I have had so many problems with my account. My laptop was stolen out of my vehicle and when I went in to talk to them about it Hayley was the person who was at the front counter. She said that the protection plan that I was on did not cover theft and she suggested that I drop the coverage, so I did. Come to find out she was wrong. Being that my car was just broken into and personal items were stolen along with bank cards and identification, I was unable to make a payment at that time. I was transparent with Malik and let him know everything that was going on and when I would be able to pay. The next day I began receiving phone calls asking for payment. Alex called my job and all of my references trying to collect payment. This was not only humiliating but totally unprofessional. I called the store again to explain the situation once again and Alex wouldn't even let me talk without talking over me until I pointed out that we are on a recorded line and that I was going to report them all to regional.I called regional and made a complaint and was told that someone would call me back. It's been two weeks and I haven't heard from anyone. Malik did reach out and we came to an agreement to make one last payment and then he would send my ownership paperwork in the mail. It's been two weeks and I still have not received any paperwork. I have been calling the store for two days now and I've left several messages for someone to call me back and I've been ignored. I am still receiving text messages and emails saying that I need to make a payment. This is ridiculous and completely unprofessional. This store has gone downhill since Malik and his group of employees took over this location. I've never experienced such poor customer service. Hopefully they get those people out of there and continue to do right by the customers that they have left.

Six out of five stars the Haley six out of five stars to Malik had a small problem but they sure be and fixed it right away kudos. I originally gave six out of five stars to this company to their employees in their office management I need to raise my rating to 10 out of five stars for Malik his professionalism his customer service style and how he handles everyday situations just like the customers go through what a blessing this person is to have in a company that he works for

Called on a washer they had listed on their website. Called down to the store and specifically asked for a certain item. Asked when soonest delivery was (spoke to a female 11/10- morning call, walked in before 5pm) she said she’d get us on the schedule for Tuesday. When we walked in she said “oh, sorry we’re booked” with a deer in heads like looked”. She’d obviously just fed us BS line about delivery and the phone call back to get it set up. Hence why we walked in and drove 25 minutes, was due to her not calling us back. So after being blatantly lied to and forgotten. We are driving down to Auburns Aaron’s to pick up the washer today. Yep! We’d rather drive down to Auburn that has always had great service and have been attentive to our needs and time frames. They also have never juggled us around with lies as a sales tactic. When we went in the store there was one customer and a male was working with them. The female was sitting at the desk with a bag of snacks obviously not concerned and in no rush to assist us. Maybe it’s due to just wanting a small item like a washing machine. I have no idea but do not care to resolve this with the Everett store. All in all I understand the employees are a reflection of management. I could only imagine…..

The staff was very helpful, we didn't get the type of couch that I wanted but still ended up with a love seat, couch & TV stand & best of all, our 4 cats think it's all for them

Rent-to-own your furniture here! Thomas and the team are EXCELLENT at helping you find what you need or just guiding you to the great selections they have to offer! Great prices, great service! I've rented time & time again and will continue to do so. (Bed & dresser latest) Thank you for all you've done, you guys! :)