Aaron's

Have been with Aaron's for 15 years and do all my business with them and suggest you do as well.

I am renting through them. Have had issues with the store in Elizabethton TN sense I have been.a customer. I got a pre used stove from them got told by there sales lady that it was looked over and everything worked and it may look rough but they don't take things back if they had cockroaches or anything. Well needless to say I had to get it home in my own vehicle and when I did get it home it did not work. Called the store back up explained to them my issue of the oven light staying on the cool top not working and I get told by the manager that it was my electrical that was messed up. But they would I felt ment when he said we will have someone check it out check your electrical out and let you use a loaner they would bring if it was on them. Well it was and ithe stove I got was gone for a while when it came back in 2 weeks before I got a call to even tell me they had it back for a while I could come get it. So again I had to load up there loaner in my personal vehicle go get my stove that sent out to be fixed. Get it home and I see a note from the service people telling me it was infested with cockroaches and they didn't know how long it would keep working with an infestation like that. I called the store talked to a sales person and explained I was upset due to being told they don't take stuff back that is like that. Has to treat my house for cockroaches as a precaution from the stove I had gotten from them. Well now I had to have my lawn mower served due to the mower deck mount breaking I sent it out end of July they gave me a junk loaner that the tire is or has a leak seat all ripped up and the deck having rope towing it up to cut grass and it cuts uneven. Brian the store manager got very rude with me when I called to keep finding out where my lawn mower is and he said well we gave you a loaner to use that's how it works. But rudely tells me he will call and find out where my lawn mower is at because they switched companies they used after mine was sent out and now I never got or get a phone call back from the manager Brian to tell me if he found any thing out. Will never due business with Arron's again as far as I can see they are scammers just trying to get your money and don't care about there customers. I still don't have my lawn mower or no answers to where it's at. Talking to a lawyer on things about this situation.

You know when I went and got my washer, dryer, and stove I expected better because the guy I talked to was super nice but when I got my stuff delivered they didn't bring the right parts to my stove it looked really bad with stuff smeared all over it the washer and dryer looked great but had problems with the stove and the guys delivering it were kinda rude to say the least. I would give more stars if everything was better but maybe work on the customer service with the deliveries and make sure the customer has the right parts for something they are paying a lot of money for.

Been dealing with aarons for years back since 2008ish and I've bought new stuff. Well the one time I do get a bring back stove told it work, didn't have bugs and what not. Well I get it home and it don't work I contacted them about it and they said they'll be out to get it Monday and I got it on a Saturday so ok no big deal. Well when I get my stove back with a note stating unit has been infested wit roaches and works now but don't know how long do to the infestation. OK hold up I don't have bugs never did and now I'm getting this note like it's my fault very unpleased!!!!

I’m giving this a one star. But this one star is NOT directed to the delivery/ service drivers. We paid my fridge off a little bit less than two weeks ago. It started acting up and not staying cold so I called the store to see if they could fix it or if it was still under warranty.. I talked to David when I called and he said yes we will send them out to get it and send them with a loaner. ( let me express I did not ask for them to send a loaner he had said it first so I aggreed that would be great) I have a 1 year old who drinks milk like crazy and I was expecting a loaner to at least be able to put a gallon of milk in. Fast forward to today. The delivery/service guys came and said they didn’t send them with a loaner or that they were told to take it with them.. I was so mad because I had unplugged the fridge got it cleaned out etc. they looked at it and said to try cleaning the filter etc I said okay thank you so much. I immediately called the store when they left and I was told “ I don’t know why David said that about the loaner but we can definitely take it in to service it the 60 day after pay off is a courtesy it’s not under warranty I’ll call them and send them back to get it to take it to be serviced” they came back and got it. I am PISSED at the store it’s self not the guys who came out. I was promised one thing then told another thing by the GM. Lack of communication at this store is awful and now I am going to have to go lord who knows how long without a fridge for food for my two children!! Get it together Aaron’s! We will NOT be coming back to get anything from you guys. This has been such a hassle. This hasn’t been the first issue either.