Aaron's

I bought a peice of furniture from Aarons in Albany. I have been a costemer for over ten years. They go through managers alot. The furniture i bought broke. I contacted Aarons after two weeks i hadbto recontavt them again. Two servicemen showed up andntook a picture of the broken part. They told me the store manager would contact me. After almostb4 weeks go by no contact. I had 3 payments left. I called the store and asked what are you doing to fix or replace the unit. They said they are having a hard time getting parts they will get back to me 2 more weeks went by no contact. I called again and asked what was going on. This problem continues until the furnitue is payed for that means at least 2 months have gone by. I even left a message with costomer service and said they would contact me after three weeks he finally called. Then when he called the GM of the store the GM gave him a diffrent story and put me on a hot seat in the threenway call. I told them i wanted a piece of furniture to put in its place of equal value. TWICE NOW. They tell.me they will.call me back by tomorrow. I dont think they will They do not call back. There is no comunication. They do not fix or replace units like they say. They do not call you back until you call them. do not waist your time with this store. They only talk to you

Just a couple minutes ago I had an employee come to my door and knock a couple times. I didn’t answer the door as I was busy with my kids at the moment but as I was walking towards the door the employee twisted my door knob trying to just come inside. Absolutely unprofessional to say the least not to mention their site says they don’t open until 10am and it was only 9:30am

You know I've been paying on this bed for over 2 years that I have Aunt. I got four more payments left and they can't even make a good deal out of the bed and just practically give it to me and what's in the couch? I've only had it for 6 months but it's costing me too much money and I am very struggling financially. And yes they have worked with me but paying on a bed for 2 years is absolutely ridiculous. I thought they would just give it to me.

I have been with Aaron’s for almost two years. They were exceptional when my fiancee and myself were struggling. They worked with us and we are five months away from owning our bedroom set. I appreciate Aaron’s for allowing us the benefit of the doubt and ensuring us to ownership.

Where do I begin? If I could give negative stars I would. When we first picked out a couch and love seat set we were led to believe that they were never owned before. When really they were. And we definitely specifically asked if we were getting the exact couch that was on the show floor in their store. And it for sure wasn’t the exact one. The chair we got was all broken from previous owner. Then the deal breaker for me is. Is if we talked to them about payment and told them we would pay on Friday. Then later that day someone else would call us and when we told them we spoke to someone already and they said Friday would be fine they called us a liar. Then on Thursday they would show up. They were very aggressive and invasive. They constantly show up at our house before the payments are even due. If I knew I was getting a used sofa set I woulda just bought it on FB marketplace for like 100 bucks instead of nearly1,000$. Terrible customer service. I would never go thru them again.