Modern Rent to Own

First, I will start by saying Les, the manager is very awesome. I have had the opportunity to know him from different companies. He is a peoples person. Delivery personnel I never had a problem with. Now, I will talk about the low rating I am giving them. Vannessa has some of the most unprofessional customer service. My husband had been back and forth in the hospital since July. Which they were aware of the seriousness of what was going on. Les, did work with us. Back to Vannessa, she would call my phone about six times in one day and text as well every day. I do have my call log as proof. Not only that she doesn't relay messages properly. She told Les that I was upset that she called and was “doing her job”. No your JOB is NOT to call me ALL DAY Vanessa. I asked her for my payoff which was under $500. This is a company where I have paid off a living room set, King bed frame, two arcade game, a dining room table plus a switch and NOW a 75in tv and a tv stand with a heating fireplace within two years. I told Vannessa on November 13, approximately 4 pm that if they couldn't wait on the payment for another week then come pick up the 75 in tv and the tv stand with the heated fireplace. She didn't relay that message though. I have since paid off the tv and tv stand. I asked her what would make you think that I wouldn't pay it after every I have paid off within the last two years!!! I have recommended this company to several people but more forward, I am unsure if I will. I am currently waiting on my certificate of ownership paperwork.

Modern Rent to Own ⭐☆☆☆☆ Let me start by saying I’ve rented furniture through this company for the past 8–9 years without issues — until recently. When my husband lost his job, we had to switch from weekly to biweekly payments, and we communicated that clearly. Unfortunately, an employee named Arlet refused to update our account properly and continued to demand weekly payments. Every conversation with her felt like a battle — she was argumentative, dismissive, and completely unprofessional. Even worse, the store manager, Lester, allowed it. He witnessed her behavior and did nothing to stop it. In fact, he allowed his entire team to speak to us — loyal customers of nearly a decade — with complete disrespect. This store has completely gone downhill since Lester took over. The energy, the professionalism, the customer service — it’s all changed, and not for the better. It’s disheartening to watch someone with such a poor attitude drag down an entire team and potentially an entire business. I 100% do NOT recommend Modern Rent to Own

Over three years ago, the management was awesome. Now, they deceive people in getting their product and lying about the contract. The GM, told us to go somewhere else and we did. Thanks, GM from turning your back on your company, while pointing us in the right direction. I will only return back with all new staff.

I can not express how helpful Kevin was throughout the whole process with my sisters furniture. They were very understanding with her situation and helped out as much as they could. If you really want to get furniture from any rental place and be valued as a customer and not just another sale, come visit Kevin and let him help you find what you need with great deals and payment plan options avilable for anyone 😉

Hands down, Modern Home Furnishings will be my go to. The sales associates are amazing and helped me find exactly what I was looking for. The delivery/install team was top knotch and did an amazing job. The quality of my furniture is awesome. I will always recommend Modern over any home furnishings store first!! Thank you so much all of you at Modern, the sales team and the delivery set up team you are amazing, reliable and dependable. Thank you 😁