MRTO

We got a lot of furniture from this place. Our reclining couch and loveseat were previously owned. The couch had one end that was sagging. They sent to delivery guys out to fix it and it isn't fixed. They had one guy sit in the middle of the couch while the other picked up the sagging end and shook it. It looked good until I put the recliner out on that end. It is still leaning. I spoke to someone in Greensboro about this and he said I need to send pictures. I gave him the pictures of how it looked when they first brought it but he wants more pictures before sending anybody out. We have been paying on this furniture over a year and we would like them to knock something off the price since we are paying $98+ per week for all this furniture. We are definitely NOT SATISFIED. There is also a piece missing from the loveseat. You can see the gap right behind my dog on the couch.

I have been satisfied with service all along. My problem is with the website. It has not been working in month's to be able to make payments. Is there a reason for this? Have reported the problem for the 3 months Im back with the same problem unable to make online payments. I have tried calling number listed on web site and called in to store asking for a corporate number? No one answers the phone nor will a phone call be returned. Considering the amount of turn over in those stores I would prefer to take my chances online. Is there a legitimate reason its still not working and if so why not take down banner offering online payments.

Good friendly service throughout. Michael the store manager is very Friendly, Knowledgeable, Respectful, and goes above and beyond to make customers happy. I have purchased multiple items since 2015 (very satisfied). I am Happy With All my Purchases. Fantastic service all round, delivery at stated time, delivery men very respectful and helpful. I Would not hesitate to recommend to others. Thank you Modern Home!

🤕I understand that there's the pre-sale personality and the after sale personality. I also am aware that managers have a role in the store. I originally had good experiences with salesperson. (The only female employee) But that didn't last. Upon morning of delivery. I was given a delivery window of 10am - 1pm The manager decided that the sales person didn't do a good job on my application. I found this out when I called at 1:30pm to see what happened to my delivery. Of course the manager is rude. 😟 Fast forward, the application is fine. Really 😟. I get my delivery 7:15pm. Only after I have been back and forth on the phone. Hence, I missed an entire day. The furniture gets damaged. Even the delivery personal are more professional than the manager. They take pictures. 😩Anyway I won't bother telling you the rest. But furniture returned and I am regretful I ever walked in the door.

Although there have been a few bad employees that were quite rude to me I must say that 3 employees made my experience with Modern Home a little better. The store manager Heath has always been kind and understanding of certain situations and worked with me on payments and times. Kevin was also always very helpful and was available for me anytime I needed to speak with someone about my contact agreements. And Toyia was always kind and understanding when she made calls