Rent-A-Center

Every time I go here to return an Amazon package, the sign says it’s down until further notice. That sign is always up! What’s the deal? Don’t want to bother taking packages?

3 times in the last month I’ve tried to make an Amazon return. And every time there is a note on the door saying Amazon returns are down because they don’t have supplies. Then I go inside and the very rude employees make it seem like we are bothering them when we ask why it’s always down. Smells like marijuana in here as well.

Moe threatened me and my son with criminal charges and I’ve paid off stuff there for 15 yrs . So why answer the phone laughing being disrespectful when I’m just trying to figure this out. 💥💥Update::: Sept 18th ::So there employee pushed the tv in my sons car & said I hope I didn’t just break it well he did. So there wanting my son to pay for a broke tv that they came and picked up . We have that footage on my hallway camera thank god .They have the property .Mitch …..you just lied to me on the phone your guys did pick that tv up.Threatening criminal charges. So please use Klarna ppl . It’s not worth it.I’ve been a customer with them for 15 yrs and never would have thought this would happen to my son . Called corporate & a William was supposed to call me back never did.

Rent‑A‑Center knowingly and willingly put the wrong tires on my work vehicle, and as a result my only work vehicle has now been out of commission for almost three months. Instead of correcting their mistake, they are demanding that I pay for the wrong tires first before they will even consider giving me the correct ones because quote un quote " they are in my possession". They have ignored my calls, ignored my emails, and refused to take responsibility for the damage and lost income this has caused. I’ve had no choice but to escalate this to the corporate level because the local store and management will not respond or resolve anything. This situation has cost me time, money, and the ability to work — all because Rent‑A‑Center failed to provide the correct equipment and then refused to fix their own error. I want people to know exactly how they treat customers so no one else ends up in this position.

The manager is absolutely useless, after I ordered a very specific tire for my van the tire shop put the wrong ones on, her response to the accident was that I would have to pay for those tires before getting the correct tires. LOL. So I called corporate, they instructed her to replace my tires with the correct tires, now she will not answer the phone or call me back she is completely ignoring my calls ,after making repeated attempts to get the tires replaced she will not communicate with me, she did have enough nerve to send me a bill for the incorrect item.

Mitch was so helpful and resolving an issue that was caused by another store. He was patient, listened to the issue created and was able to come up with a solution that we could work and accept until the correct pieces of furniture are able to come in. So glad he was willing to listen and help us out in this situation. I wanted to add to this review..... Mo the general manager of the store was amazing when I called in a panic of needing a washer and dryer immediately. She was able to get it done over the phone, electronically signature take my payment as well as even deliver it on the same day. I obviously that can't always happen. Shout out to a great team.