Aaron's

Poor customer service and its very unprofessional for them not to return my calls or answer their phone when I try to call them.

I walked and and was going to rent to own 3 items and walked around for 15 minutes and not once person asked if i needed any help.

I walked and and was going to rent to own 3 items and walked around for 15 minutes and not once person asked if i needed any help.

I love Aarons furniture and every single person in my local store, I’ve got the best team anyone could ask for, everyone is so helpful and friendly, they work with you not against you, when my bank acct. got hacked they helped me out and waited with me for my new bank to arrive in the mail, they were so patient and helpful, I was upset cause I’m never late but, they comforted me and promised no one was gonna take my bedroom set away 😂, I just love this place, I’ve already got plans of what to get cause my br set is almost paid off 💖💖💖💯💯💯👍👍👍

I love Aarons furniture and every single person in my local store, I’ve got the best team anyone could ask for, everyone is so helpful and friendly, they work with you not against you, when my bank acct. got hacked they helped me out and waited with me for my new bank to arrive in the mail, they were so patient and helpful, I was upset cause I’m never late but, they comforted me and promised no one was gonna take my bedroom set away 😂, I just love this place, I’ve already got plans of what to get cause my br set is almost paid off 💖💖💖💯💯💯👍👍👍

Formal Complaint Regarding Store Manager (Eden, NC) ​Subject: Formal Complaint: Unprofessional Conduct by Manager Lori – Eden, NC Store ​Dear Corey Miller, OR District Manager / Customer Relations Team], ​I am writing to file a formal and serious complaint regarding the highly unprofessional and discourteous treatment I received from Lori, a manager at the Aaron's Eden, NC location. ​My experience took place on 11/21/25 during a phone call regarding a necessary payment extension. ​🛑 Incident Summary ​Request for Extension: I contacted the store following a recent surgery to request a temporary extension on my payment. ​Unprofessional Conduct: Manager Lori handled the request with visible disdain. After stating the extension would be approved, she abruptly and unprofessionally hung up on me while I was still speaking, showing zero regard for my medical situation or my status as a customer. Her tone from beginning to end was unacceptable. If she doesn't like her job she shouldn't take it out on customers. I can't help to think how much business she has costed this company in negative ways. ​Subsequent Call: I immediately called back to address her highly unprofessional behavior. Lori acknowledged the approval but showed no remorse or sincerity regarding the manner in which she handled the call. ​🎯 Core Concern ​The issue is not the payment approval, but the complete lack of basic professionalism, courtesy, and respect shown by a manager. I informed Lori that I would escalate this behavior to upper management. She only offered an insincere apology after I stated I would take my business elsewhere. I was a Rent A Center customer for over 8 years and have over 12,000 in records for appliances and furniture and electronics. I chose to try Aaron's this year for lower prices. But this customer service will have me happily move my business back to Rent A Center even if I do pay a little extra. ​🌟 Positive Contrast ​I would like to highlight the exemplary customer service provided by another employee, Jess/Jessica, who is always friendly, professional, and demonstrates excellent communication skills. Lori could greatly benefit from observing and adopting her approach to customer interaction. And Jess would be a better fit for Lori's position. ​➡️ Resolution Expected ​This level of rude and hateful behavior is unacceptable for someone in a leadership position and reflects poorly on your company. I expect this matter to be investigated immediately, as I will not continue to be a customer if I am required to deal with Lori again. ​Thank you for your prompt attention to this urgent matter. ​Sincerely, ​Trisha Davis I have also emailed Cory Miller and the district manager with this matter and the suggested email in reviews about my experience 👍

Formal Complaint Regarding Store Manager (Eden, NC) ​Subject: Formal Complaint: Unprofessional Conduct by Manager Lori – Eden, NC Store ​Dear Corey Miller, OR District Manager / Customer Relations Team], ​I am writing to file a formal and serious complaint regarding the highly unprofessional and discourteous treatment I received from Lori, a manager at the Aaron's Eden, NC location. ​My experience took place on 11/21/25 during a phone call regarding a necessary payment extension. ​🛑 Incident Summary ​Request for Extension: I contacted the store following a recent surgery to request a temporary extension on my payment. ​Unprofessional Conduct: Manager Lori handled the request with visible disdain. After stating the extension would be approved, she abruptly and unprofessionally hung up on me while I was still speaking, showing zero regard for my medical situation or my status as a customer. Her tone from beginning to end was unacceptable. If she doesn't like her job she shouldn't take it out on customers. I can't help to think how much business she has costed this company in negative ways. ​Subsequent Call: I immediately called back to address her highly unprofessional behavior. Lori acknowledged the approval but showed no remorse or sincerity regarding the manner in which she handled the call. ​🎯 Core Concern ​The issue is not the payment approval, but the complete lack of basic professionalism, courtesy, and respect shown by a manager. I informed Lori that I would escalate this behavior to upper management. She only offered an insincere apology after I stated I would take my business elsewhere. I was a Rent A Center customer for over 8 years and have over 12,000 in records for appliances and furniture and electronics. I chose to try Aaron's this year for lower prices. But this customer service will have me happily move my business back to Rent A Center even if I do pay a little extra. ​🌟 Positive Contrast ​I would like to highlight the exemplary customer service provided by another employee, Jess/Jessica, who is always friendly, professional, and demonstrates excellent communication skills. Lori could greatly benefit from observing and adopting her approach to customer interaction. And Jess would be a better fit for Lori's position. ​➡️ Resolution Expected ​This level of rude and hateful behavior is unacceptable for someone in a leadership position and reflects poorly on your company. I expect this matter to be investigated immediately, as I will not continue to be a customer if I am required to deal with Lori again. ​Thank you for your prompt attention to this urgent matter. ​Sincerely, ​Trisha Davis I have also emailed Cory Miller and the district manager with this matter and the suggested email in reviews about my experience 👍

Horrible Y'all are absolutely nothing but a troubled Company y'all need to think about y'all's customers who pays y'all almost 1,000 of dollars each month and yet y'all going to keep coming up to my door and tell me y'all going to come and get my stuff because We haven't paid it yet and one of y'all's employees Name lora needs to be fired she doesn't give anybody time to pay their bills yet we've got $650 for rent probably over $100 for the light bill and over $200 for the Cable TV and Internet bill but y'all won't work with anyone until they can pay it y'all won't even let us pay our bill in partial payments y'all are so greedy hopefully y'all go out of Business FOREVER

Horrible Y'all are absolutely nothing but a troubled Company y'all need to think about y'all's customers who pays y'all almost 1,000 of dollars each month and yet y'all going to keep coming up to my door and tell me y'all going to come and get my stuff because We haven't paid it yet and one of y'all's employees Name lora needs to be fired she doesn't give anybody time to pay their bills yet we've got $650 for rent probably over $100 for the light bill and over $200 for the Cable TV and Internet bill but y'all won't work with anyone until they can pay it y'all won't even let us pay our bill in partial payments y'all are so greedy hopefully y'all go out of Business FOREVER

Have been batting for over two weeks on a mower. Was supposed to be delivered today no call no nothing. They just never showed up. We have a yard to mow so we called customer hotline and filed a complaint. This is so unprofessional. Then they expect us to pay on the 1st for something we haven’t even gotten.