Aaron's

I’ve been waiting 4+ weeks for 2/3 orders I made online. Everyone it was schedule for delivery either they called the morning and said they weren’t coming or they said it was scheduled an it never arrived. Many times I have called on the day of delivery and been different times for when it was coming. This last time I was promised it would be here the day before thanksgiving. I was told at 2:30pm it was loaded on truck and headed to me. 4:30 came no delivery . I was on my porch for 2 hours waiting . I called the store was put on hold for half an hour. My husband then calls around 5 and was told 6:30 arrival time . We waited till 6:45 to call the store because nothing came. No one picked up the phone . We waited up for another 2 hours still no delivery. At this point the store was closed. Needless to say we had to last minute cancel our thanksgiving plans to have my parents over because we had no place for them to sit . Our family is pretty discourage with this location. It has been nothing but unprofessional since the day I called to first schedule my delivery. I have made multiple complains by email and phone call to customer support and I have not once been contacted by regional to discuss this matter. I will be calling corporate again Friday to called my orders and disputing the charges for the amounts already taken as down payment.

Buyer beware! I have bought a Samsung washer/dryer set had no issues, a mattress/box spring set no issues. This week I placed an order for a bed frame and two nightstands. I have called repeatedly to get the order canceled because one, they didn't write up the agreement in the terms that were discussed and two I found a nicer and much cheaper set on Wayfair. My order has still not been canceled even though I was reassured yesterday and again today that it would be taken care of. Although this is frustrating I am no longer concerned because since the agreement was not created properly the correct payment method isn't on file. When their delivery guys come to delivery next week and have to go to the West Point visitors center, wait in line, do a background check, and show up at my home they will be disappointed because I am going to turn them away.

They went above and beyond to get me the couch I really wanted! Diamond is absolutely amazing as well as Olivia! They were so friendly, so helpful and so good with my son who wanted to be all over the store! Diamond and Olivia got me an AMAZING price on the couch I truly wanted! I would definitely recommend them to everyone!! Thank you so much Diamond and Olivia!

This place is a joke and so is the manager if you don’t want your merchandise to arrive less then 2 months after you have ordered it and been charged for it then arrive damaged or not at all and the manager is so incompetent on how to do her job she just keeps hanging up on you then this is the place to go

We went to Aarons because we were looking to rent a bed for a guest that's coming for vacations at the end of the month, we were received by Mrs. Diamond White, as her name says perfectly she's a diamond. She was very helpful and recommended us what bed to get according to what we needed. This store has the best GM it could have. Thank you Mrs. White. Greetings B.Linares