Rent-A-Center

My husband ordered a tv and entertainment center, it was delivered fine. Professional delivery men. I was reading in the paperwork that it could have or not have a fireplace. I called the day of the delivery and asked to have the fireplace. Brandon told me he was going to order it from Amazon. We'll I called to check on it and spoke with Sara who assured me Brandon would be giving me a call back. Heard nothing, I waited a few days and called back. Sara told me the same thing. It is now going on 4 weeks with no fireplace and no return call from Brandon. Sad how poorly thief communication is.

My bed has a crack and the delivery pointed it out and said another would be delivered, but then when i went to the store to ask about it no one knew anything. I was told I’d be called when another headboard came in and still nothing so I gave up.

The Rent-A-Center in Mechanicville is top notch!! We went in on a Saturday afternoon and the manager Brandon was awesome. He was the only one in the store and still took his time with us and made sure we were taken care of. He set delivery for a day that was convenient to us and made sure we left the store happy. If you ever need a Rent-A-Center this store should be your go to.

The staff was AMAZING very patient and helpful. The delivery driver Jay was Great the assistant manager Steve was very knowledgeable and the District manager even helped us and gave Top Notch service!

Let me start out by saying, it's obviously going to be expensive to rent from here, that's the whole business model folks. That's how they make money. Don't walk into a Rent-A-Center or Aarons expecting to only spend MSRP. That's unrealistic and pretty unfair to judge that way. A few months back our TV died unexpectedly. We dealt without one for a few weeks, wasn't that big of a deal. Eventually we decided to look at lease to own places with decent "Same as cash" time frames. Rent-A-Center offers 6 months same as cash so we decided to go with them. When we walked in, we had one specific TV we were interested in. The 55 inch OLED. The employees were helpful and responsive. The process does take a fair amount of time due to paper work but that was expected. The manager of the store was pleasant and offered some candy to my son who was sitting with us during the process. At the end of the day we brought home the OLED. A few weeks later they had a deal going on for the new Xbox X. We ended up getting that too. A few weeks after we got the Xbox we were looking over the paper work (our mistake we should have looked it over as soon as we got it like with the TV) and they had the Xbox listed at $1,000 same as cash. It was listed at $499 same as cash in store (we had took a picture when we saw it the day we got it.) when we brought it to the attention of the employee they sorted it out so that we were adjusted to pay only $499 same as cash. Overall we haven't had an issue with any aspect of our experience at this location. Everyone is friendly when we come in each week to pay our balance. Warm and inviting people that work over there. Obviously we haven't had experience with what happens if we miss a payment. We pay more than the required balance to work up a cushion in case that happens do I can't speak for what would happen in that situation.