Aaron's

I ordered a bedroom set and mattress at the beginning of November, our delivery date was November 18th, the delivery driver came by himself with no tools to put the set together. He took the furniture back and our next date for delivery wasn't until December 1st. They were unable to make it due to bad weather, which i completely understood. I received a call from Raylene on December 2nd, that a payment for $194 wouldn't go through for my furniture..my payments are supposed to be around $79 and on Fridays, the biggest problem with that was she was not only overcharging me but I hadn't even received the furniture yet! I then spoke to Angel, my next delivery date was for today, December 9th..the guys were very nice, they set everything up, but asked where our boxspring was. I told them I was under the impression it was a panel bed that required no boxspring. Now I have had numerous conversations with Angel during this whole time..not once did she mention, that this set needed a boxspring..do i need to order one? So now I have a bedroom set that I cannot use the bed. There was no rush on getting me one for all the trouble we've been through..the next date my boxspring will be delivered is December 16th!! So now we have nowhere to sleep for a week. I am so discouraged and frustrated that they aren't putting a rush on getting it to us! I will say Angel has worked with me on paydates, due to me not having the furniture. I don't understand that you have a customer ordering a bed that you've bought a mattress too and nobody mentions..hey you're going to need a boxspring to..in case you missed that. This has been going on since the beginning of November. Very frustrated and disappointed. Ive been understanding and now this...made to wait another week. Oh..i was constantly told they were understaffed as if it was my problem.

There is nothing really to share the people that works their now are just horrible and I love this company but unlucky for me I got some stuff out of this location worse thing I ever done in my life... That's all I'm going to say!

So my mom has been a customer for 25 years why is Beyond me but she recently went their to get a tv and the tv was very much defective would not connect to the Internet and instead of making this an easy transition, the manager or whatever she is treated my mother, as if my mother was a nuisance. The they lied to her and said that they was gonna bring her a TV on Wednesday never showed up the guy even put my mom on hold and ignored her. They were very rude to her. I had to call Corporate. The only reason why I’m giving them two stars is because Corporate I went way over their head and they were great and Corporate within 30 minutes. My mom had a new TV and they were apologizing. Do not go to that location.

What started off as a less than a desirable experience with an uneducated salesman was quickly turned around and made absolutely amazing by Romie!!!! Aaronn’s, you have one special lady there. So happy for everything she did for us. Mark Bair.

Worst customer service ever. First I called and was put on hold for 8mins . Then the gentleman answered and I asked him if I can order the items for my job and have the company pay for it over the phone. He then placed me on another hold for 8mins to get a response from his DM . The DM pick up the phone and said yes and to go online and apply first. Which I did , and called back and spoke to the gentleman. He then asked for a 1 year plan or 2 year plan . I responded “I only need it for one month “ then he said okay it’ll be $67 or $66 a month . I said either is fine, which then he sends me a code to confirm contract. Which was $87 and not anywhere near $66-67. (You can tell he was untrained) I spoke and said how did it go from $66-67 to $87 and that’s when the DM (female) jumps into the conversation on speaker and said you didn’t say 1yr or 24months so we choose one. I said “I said 1 month and $66 or $67 payment was fine” . She said I’m asking to much questions and that all I have to do is listen (she said it arrogantly and rudely). At that moment I said “Mrs it’s not wrong as a customer for me to ask questions and it’s wrong to be told not to ask questions whenever I have a question especially when your employee got information wrong. I understand you get lots of questions daily , but there’s no need to be rude to me the customer” They put me on hold and then said they have to redo the contract and that the DM (the lady that was there ) had to reset it but had to leave as she was going to help another customer. After all this nonsense and unnecessary stress and unprofessionalism from staff I said “I’m okay I don’t want your service and good luck” and hang up. I would never recommend this company to my worst enemy. Wasted over 50 mins on phone and online with them today. I always use Rent-A-Center but the item I needed was unavailable, so I had to look elsewhere. I have the Rent-A-Center store manager phone number who is very helpful and kind. Even sends kind gesture text before and after pick ups. Highly recommend. Thanks