Aaron's

They customer service is horrible! The entire staff needs to be replaced ASAP! They are complete stalkers , they don’t explain anything correctly nor clearly, they treat their customers like they are nothing!

Just purchase a couch from here and the 2 gentleman delivering it did a horrible job trying to get it in my apartment then they just became lazy and said forget it won't fit and left. I waited two weeks for the delivery. After calling the store back the general manager then lied about having money to refund me for my troubles. After making me very upset to the point that I'm yelling in the phone he then said come get your money. Don't ever go to Aarons go to Rent a center much better customer service and experience.

Don’t Stan up to promises they make our their furniture I have been trying to get someone to take care of mine for the past six months but they still take my money. I don’t think that’s good. That’s not good Customer.

If you buy a gas dryer from here, be prepared to have the right fittings for the dryer, because they won't hook anything up. They claim they need a license to hook up the gas line, so they expect you, the homeowner with no gas license, to hook it up, which you don't need a license for. I hook up appliances for a living, and I know you don't need a license to hook it up, but you need to know how. If you don't, be prepared to pay for someone to come hook it up for you, and that's usually another $150. Don't buy from this franchise; it's not worth the headaches.

Today is Saturday, August 2, 2025 3 days ago I purchased a Wen 5600 Watt Generator from Saginaw Michigan. The generator stopped working and would not start up. I called the Saginaw Mi store and was told to bring it back to the store. The store clerk who was working by herself was told by myself that I had a back spine issues and I also have a replacement hip. She required me to help her remove it from my vehicle. Then I asked if they had any other stores with the generator that I just purchased. She explained to me by showing her phone to me and asked if I had Facebook. I responded yes and she showed me Facebook Marketplace and suggested that I purchase a used generator from someone who had it for sale. I was not happy, so I called Corporate and they connected me with the Owosso Michigan Store Corporate Complaint number 1571915 for Saginaw Michigan I spoke to the Owosso Michigan Store and explained my situation with the other Generator. She searched and told me that Lansing Michigans store had the generator that I ordered from Saginaw. So I told her that I was willing to drive 1 hour and 45 minutes to Lansing to pick up the generator 5600 Watt that I needed. I walk into Lansing Michigan store and they had me wait 30 minutes to get the paperwork that they needed from the Owosso Michigan Store. So they had me sign paperwork to pick up the generator. Of course I was happy that they were willing to help. Next they brought out the wrong generator. Then proceeded to tell me that Owosso MI store had the generator. It’s now Saturday at 6:00pm the closing time. So I was willing to drive another hour back to Owosso only to be told by the Lansing Michigan Staff that they did have the generator I needed, but it is on there delivery truck and could take up to 3 weeks before it would arrive in Owosso Michigan. So interesting since Lansing to Owosso should only take an hour. Complaint number 1571918. Lansing Michigan Staff apologized for the problems but could do nothing to help. When I asked for the district managers name and number I was given a number to call corporate. I called the number while in the store and spoke to a representative who took down all the information. While in the middle of speaking to the Corporation the Lansing Staff asked me to leave because there alarm system needed to be activated. I explained that I was the Operations Manager for an alarm company in Saginaw named Audio Central Alarm and that they just needed to contact the security company to have there schedule adjusted. The staff in Lansing asked if I was refusing to leave as if they were going to call 911 to have me removed. I was very calm and did not raise my voice. So I said, your are throwing me out of your store while I contacted Corporate the phone number they gave me. Like WOW, I have never been treated like this. Corporate Complaint number 1571920. I have never been treated like this before. I find that the staff at all three stores are all incompetent and disrespectful. I was given the district manager’s name for three stores name is Ryan R. Then I asked how to contact him or if he had an email for me to contact him. The company explained that they were not allowed to give direct contact to me or an email. I then asked for the Division Manages name. Corporate told me Ms. Dennison handles the stores in there northern territories. I asked if I was allowed to have contact with her. I was then denied contact information for her. So interesting that the District Manager Ryan R. Was not allowed contact information or was not allowed to know his last name. Yet the Division Manger Ms. Dennison Corporate allowed me to have her last name. My experience has been nothing but double talk and mis-information from all 3 stores staff. I was given that the only resolution is that I will be contacted in 24 business hours. Tomorrow is Sunday, so that time will not count. Monday morning it will start counting, but I plan to be at the Owosso Aaron’s location Monday morning when they open. I want to talk to all mangers.