Aaron's

Furniture rental service prey on low-income communities and provide limited product options with high interest rates. People who use rent-to-own stores often end up paying twice the retail price — or more — for anything they buy. Researchers say people who patronize rent-to-own outlets are falling prey to the kinds of irrational thinking that plague most humans along with the limited options facing low-income people with bad, nonexistent or maxed-out credit.

I just want to say that Ray and Naomi at the Lynn store are just amazing!!!. I ordered a stackable W/D online and after speaking with my landlord they informed me the stackable was not going to work for my outlets. I called the Lynn store and explain my dilema to Ray and he adviced to call the customer service line and cancel my order. He said he would take care of everything after I cancel it. Not only Ray created a brand new order for me after I applied on his store website he also picked the lowest WTTS more affordable LG brands he already had in store in stock for me. Naomi finished the contract with me over the phone and guided me thru all the online signatures. I never had to step a foot on the store!! Ordered it on a Wednesday had it delivered AND installed to my apartment today (June 12) Monday by 2 very friendly and professional gentlemen. I am extremely pleased with this store. They all went above and beyond and now I get to do my laundry at home. Thank you Ray, Naomi and my delivery guys!

I am a long time customer for Aarons and this is the worst customer service I have ever received. I am also in the retail business and I would be beside myself if I ever heard one of my associates speaking to anyone, let alone a customer in such a rude manner. How are you staying in business?, hiring such terrible help. Naomi, should be fired for the way she handles her paying customers. She was far from professional and needs some training on hospitality to start with. I will never again give one red cent to thisorganization that gives no value to their customers. She does nothing but speak over you and tell you your wrong. If I could give a lower rating I would. Terrible, Terrible. If you can rent merch without having to deal with terrible customer service then that would be ideal.

Customer service is horrible. Was like they didn't want my business,I was bothering them. Ordered online had to call Lynn,ma store. Lady told me see could not find love seat I wanted. Was told she will call me back. Never called back. I called again with a different option.was told that promotion was not in-store only online. Told her I tried online and was told to call store... I mentioned I wanted to order one today. Her response was well you won't get it today, comes from warehouse...I was aware of this already. I just wanted to order a love seat. A week later several calls and emails. STILL NO LOVE SEAT..... Yes the prices are fair. But if customer service sucks and have to jump thru hoops to get the product. I will pay more to your rent a center for easy and friendly service. Oh I already have a open account with Aaron's.....would return if I was not already several payments into account

Do not shop here!! I never received the appliance that I ordered however they took my money. I made an initial payment of $120 for an appliance I never received and the store kept MY $ for weeks after telling me my credit card had been credited. I reported them to the Better Business Bureau. Ray, the general manager, was less than accommodating and the employees are incompetent.