Aaron's

I have been renting from Aaron for over 10years I never had any problems customer service is always polite and the young men who do the deliverying is also very polite also I have no problem at all I have gotten several things I think it was a dryer

I am a former customer of Aaron’s – Chalmette (8700 W Judge Perez Dr., Ste M, Chalmette, LA). I purchased a front-load washer and dryer set from your store, specifically from the brand LG. Within one month of use, the dryer failed and ceased working. I contacted the store seeking a resolution. The store provided a loaner dryer; however, it was a white top-load model of markedly lower quality, and not equivalent to the LG front-load unit I had originally acquired. Now, three years later, the store manager has consistently refused to replace the original LG front-load dryer. In the meantime, I have made multiple contacts with Aaron’s Corporate (only two of these resulted in any substantive response and both led nowhere). The lack of resolution has resulted in a highly frustrating, unsatisfactory customer service experience. Based on this experience, I feel compelled to advise prospective customers to avoid purchasing any items from Aaron’s. My experience suggests that if a serious issue occurs—even when payments are being made—the store will not honor a reasonable replacement or resolution.

Very unprofessional I got an email stating that it was a delay in my order called right after I got an email they said the truck didn’t come in I said okay do you know if I can get any other merchandise they said they don’t have anything in store said they would call me to schedule delivery didn’t get that call today of scheduled delivery when items were supposed to be delivered they stated that the driver was waiting outside two minutes it had to be rescheduled I said okay can yall squeeze me in for today she said yea we can get you in between 4 and 6 I called twice no answer they close at 7 I’m waiting for these people to arrive I call back she finally answers saying there under staffed the truck broke down I’ll have to reschedule delivery I stated that is there any way I can get a delivery tomorrow and why was I not notified that my items weren’t going to be delivered she said would you like someone to walk it to you i said yea if yall can she than said sir call back tomorrow at 10 someone else will talk to you in a very nasty manner horrible attitude

Ordered online and called to confirm delivery. They indicated that I needed to come into the store to provide verification. Since I live out of state and have tons of leases I thought that was ridiculous. I asked for the agreement to be cancelled and it was indicated that only the “GM” could cancel it. Then I asked if it could be transferred to another store and the manager indicated that it couldn’t be. Then a week later I visit the store to provide documents and it was indicated that the agreement would be transferred - didn’t make sense not that I was in the store. Now I’m sitting in the store waiting on the GM to come to the store to cancel the lease. Not sure why a customer would be treated this way but employees need better training. This store is on 8700 Judge Perez.

I walked in this store on Friday June 1, 2018 that evening with my mind set on renting a refrigerator. At the time there were three employees in the store all of them were kind and professionally. I explained what my needs were. The manager that set in the back office had one employee to show me the refrigerators she had order coming in on the computer. I picked the one I wanted, filled out the paperwork while doing all this the manager stated that the order comes in on Tuesday June 5, 2018 and that they can deliver it on Wednesday June 6, 2018 with some other small items. So I paid the first month payment! Now here it's Wednesday June 6, 2018 I called to confirm my delivery drop all time for today. A employee said that the manager have me scheduled for Friday 8, 2018 that's not what I agreed on. My thing is that sale people most of them NOT ALL are Compulsive liars that will lie to sale anytime just to get a sale. I'm mad If I had to wait this long I could have went to a department store that sold appliances then I would knew I had to wait. A very unhappy customer. I need my funds back please and today!