Aaron's

Tasha and Cheyenne were the BEST. They were very pleasant and got us in and out in no time. I was Very satisfied and will return.

Tasha and Cheyanne were absolutely amazing! By far best service I’ve ever received Cheyanne found me the perfect matches for my living room and Tasha made the process so easy! These girls deserve a raise!!!

Great people in-store, but communication after purchase has been rough My first visit to Aaron’s in Topeka was genuinely great. The staff was friendly, helpful, and patient. I was able to get everything I wanted, and the initial delivery went smoothly. Due to personal circumstances, I ended up not needing the bedroom set at first, then things changed again and I did need it. They were understanding and worked with me, which I appreciated, and we picked out a new set and scheduled a delivery. That’s where things started to fall apart. Delivery was scheduled before 3 PM — they didn’t show until almost 5 PM. And that’s only after I tried calling a bunch of times and it just kept ringing and had to show up in person to the store to ask what was going on. They set everything up great once they arrived, but the communication leading up to that was frustrating. The most recent delivery was the breaking point. The bedroom set was too big (that’s on me) so I called and had to switch everything out with the proper size. Which again I appreciate that they worked with me when I finally was able to get ahold of them after days of calling and sending emails. I called the store the morning of, gave them my brother’s name and number because my travel plans changed, and was told that was fine by two different employees. The delivery team arrived, called me instead of him, and then refused to wait 15 minutes for him to meet them, and then told me I had to reschedule again — even though I changed my whole order to things that were in stock so we could avoid delays in the first place. I called back and admittedly went full Karen and was over it at that point and just canceled everything and requested they take it all back. I was told they’d come pick everything up between 10 AM and 3 PM the next day. I sat here all day — no call, no update — and by almost 4 PM the delivery team called simply said “we’re on the way, about ten minutes.” After I sat at home all day from 10am-3pm in the window they provided. And expected for me to be there after no communication all day? And again I tried calling the store multiple times to get updates, and again no answer. It would just ring and then hang up. So no, I’m not there. So now we have to reschedule AGAIN. The in-store experience was great, and the staff in person is kind and helpful. But the lack of communication, the constant rescheduling, missed time windows, and difficulty reaching someone by phone have made this a much more stressful process than it needed to be. Accountability and consistent communication are big areas that need improvement. I wouldn’t say I’d never shop here again — but only if these issues are addressed. The products are good and the people are nice, but the communication has to match the customer service they show in the showroom. Which is crazy to me because it’s all the same people!

Aarons had great options for our daughter and her husband to choose from with credit options that were so amazing! Thank you Aaron's employees for giving her the confidence of buying their new furniture. 😀

Use Rent To Own everywhere I go. With my job and frequent moving I end up having to use services like this. Original staff member was very friendly and nice to deal with. GM brought us into his office, after waiting for almost an hour for him to finish up with another couple, and quickly went through paperwork. A drill ive been through numerous times before. On the paperwork it clearly stated delivery date is marked as today. Then after taking payment he starts talking about delivery. Said because my ID didn't match my address, after just moving into the area, they couldn't just give the item over as every other Aarons has done before for over 7 years of using them. Despite setting up with autopay and taking payment today we wouldn't have the until 2-3 days later. Now I am waiting for money to be replaced into my account despite not getting anything. If they have changed the policy thats fine but all of this could have been avoided had he just spoken up in the first place. This is the antithesis of customer service and just makes me rethink using their brand in the future.