Aaron's

I contacted Aaron’s in Topeka on Tuesday at 10 AM right when they opened to schedule a pickup for a couch I no longer needed. The employee at the front desk told me they were “extremely busy” but assured me the pickup would happen either that day, the next day, or by Friday at the latest. It is now Friday, and the couch is still sitting in the hallway of my apartment with no scheduled pickup time and no communication from the store. After multiple days of waiting, Aaron’s is now refusing to come get the couch at all. What made the situation even worse was the way I was treated over the phone when I called about it. After expressing frustration about the situation, the employee became rude and condescending instead of apologizing or trying to help resolve the issue. I was told to “watch my mouth and attitude,” and the representative repeatedly responded with “mkay” throughout the conversation in a sarcastic and dismissive tone. I understand businesses get busy, but there is no excuse for misleading customers for days and then speaking to them disrespectfully when they are understandably upset. This entire experience has been unprofessional from start to finish, and I will be contacting corporate about how this situation was handled.

1. Tasha is very good at her job. I thank her and appreciate her. If this was a review for her I'd give 5 stars. Trust. 2.Customer Service locally when you call rude and evading. 3. Customer Service through their hotline- take your issue, issue a service #, never call back; email is never a follow up to the original issue. Customer Service is disappointing since we weve been with them for years and paid off a good handful of items. 5. Their delivery employees sat in the room cussing the manager out because they wouldn't answer the phone, referred to me and my mother-in-law as men, we're belligerent and rude talking through me to my non-verbal Austistic spouse without isn't able to make majir decisions for our home on an account that has been mine since before we were married, when attemptingtopick up our furniture indescretely aired our business loudly to the neighborhood. 6. They struggle with accountability. Salesmen lie to you, about you, and for eachother's skin- they are no exception. Other than that- I was told if you have nothing nice to say, say nothing at all... Oops.

I rented a washer and dryer from here, and things happen, as they often do, and I had a week without a paycheck, which I am struggling to recover from. The Aaron's crew came to my door, and my gf answered (I am a truck driver, and was out of the area). I spoke to them, explained my situation, and told them that if they could give me until Wednesday, I could have the money. Mind you, if they said they couldn't work with this, I would have understood, but they agreed. They showed up this morning (Tuesday) and took the washer and dryer, claiming no knowledge of an arrangement to pay tomorrow. I am thoroughly disgusted with the lack of ability to keep your word, you claim to work with me when things are difficult, then pull the rug out the day before the arrangement. Very unlikely to bring my business here again.

Tasha and Cheyenne were the BEST. They were very pleasant and got us in and out in no time. I was Very satisfied and will return.

Tasha and Cheyanne were absolutely amazing! By far best service I’ve ever received Cheyanne found me the perfect matches for my living room and Tasha made the process so easy! These girls deserve a raise!!!

Great people in-store, but communication after purchase has been rough My first visit to Aaron’s in Topeka was genuinely great. The staff was friendly, helpful, and patient. I was able to get everything I wanted, and the initial delivery went smoothly. Due to personal circumstances, I ended up not needing the bedroom set at first, then things changed again and I did need it. They were understanding and worked with me, which I appreciated, and we picked out a new set and scheduled a delivery. That’s where things started to fall apart. Delivery was scheduled before 3 PM — they didn’t show until almost 5 PM. And that’s only after I tried calling a bunch of times and it just kept ringing and had to show up in person to the store to ask what was going on. They set everything up great once they arrived, but the communication leading up to that was frustrating. The most recent delivery was the breaking point. The bedroom set was too big (that’s on me) so I called and had to switch everything out with the proper size. Which again I appreciate that they worked with me when I finally was able to get ahold of them after days of calling and sending emails. I called the store the morning of, gave them my brother’s name and number because my travel plans changed, and was told that was fine by two different employees. The delivery team arrived, called me instead of him, and then refused to wait 15 minutes for him to meet them, and then told me I had to reschedule again — even though I changed my whole order to things that were in stock so we could avoid delays in the first place. I called back and admittedly went full Karen and was over it at that point and just canceled everything and requested they take it all back. I was told they’d come pick everything up between 10 AM and 3 PM the next day. I sat here all day — no call, no update — and by almost 4 PM the delivery team called simply said “we’re on the way, about ten minutes.” After I sat at home all day from 10am-3pm in the window they provided. And expected for me to be there after no communication all day? And again I tried calling the store multiple times to get updates, and again no answer. It would just ring and then hang up. So no, I’m not there. So now we have to reschedule AGAIN. The in-store experience was great, and the staff in person is kind and helpful. But the lack of communication, the constant rescheduling, missed time windows, and difficulty reaching someone by phone have made this a much more stressful process than it needed to be. Accountability and consistent communication are big areas that need improvement. I wouldn’t say I’d never shop here again — but only if these issues are addressed. The products are good and the people are nice, but the communication has to match the customer service they show in the showroom. Which is crazy to me because it’s all the same people!

Absolutely terrible experience at Aaron’s Furniture. Tracy and Tasha were incredibly rude and made snotty comments the entire time I tried to get help or communicate. I voluntarily gave back my furniture and waited for 3 days and made MULTIPLE calls for them to come get it and instead of fixing the issue, they acted like it was my fault for not answering prior to the 3 days and in their exact words “it’s an inconvenience to you not us” Worst customer service I’ve ever dealt with. They genuinely do not care about customers they are strictly for the money and use FEAR tactics to harass you. The furniture is very cheaply made and they charge you 4X the price!! “Thank you for being the best part of Aaron’s” Yeah because their employees definitely are not!! What a joke of a job.

Aarons had great options for our daughter and her husband to choose from with credit options that were so amazing! Thank you Aaron's employees for giving her the confidence of buying their new furniture. 😀

Use Rent To Own everywhere I go. With my job and frequent moving I end up having to use services like this. Original staff member was very friendly and nice to deal with. GM brought us into his office, after waiting for almost an hour for him to finish up with another couple, and quickly went through paperwork. A drill ive been through numerous times before. On the paperwork it clearly stated delivery date is marked as today. Then after taking payment he starts talking about delivery. Said because my ID didn't match my address, after just moving into the area, they couldn't just give the item over as every other Aarons has done before for over 7 years of using them. Despite setting up with autopay and taking payment today we wouldn't have the until 2-3 days later. Now I am waiting for money to be replaced into my account despite not getting anything. If they have changed the policy thats fine but all of this could have been avoided had he just spoken up in the first place. This is the antithesis of customer service and just makes me rethink using their brand in the future.