Aaron's

This place is an absolute scam !!!! I’ve been with them for 4 years now. So I live on a military base, I ordered a washer a dryer from them twice they were able to deliver it on the military base to my house with no issues. All of a sudden my washers drum started making noise when I use it, I contacted Aaron’s to see if they can come and fix it. Aaron’s gave me the number to the warranty place. I called the warranty place to schedule a time and day, the warranty place said they’re unable to come on base to fix it. I contacted Aaron’s to see if they can pick it up. Aaron’s said they’re unable to come on post due to the fact that one delivery driver has open warrants and others are prior felons. The manager said she’ll come get it personally and she’ll call me back , manager never called back so after playing phone tag I got a different manager that said the same exact thing and never showed up. I reached out to the district manager who said Aaron’s will not be coming to pick up the washer to get serviced and if I want them to fix it I’d have to get a U-Haul to take it off base for them to get it and I’d be responsible if anything were to happen to the washer. I asked how is it they’re able to come post on 2 different occasions to drop it off but now when’s it’s time to get fixed all of a sudden you don’t want to and can’t come on base kind of fishy. I asked so what would happen if I stop paying the bill what would you do since you can’t come on base to repo it. He said do what you have to do. So now I have a washer I can’t use and currently going to a laundry mat until I buy a new washer because they refuse to give to me my money back since they can’t honor my warranty. Is that how you guys treat your customers. I’m in contact with a lawyer and the better business bureau who say I have a legitimate claim.

Great staff I have purchased One item and it was a great Experience. I’m

If you're slow in making a payment they will harass you call you a whole bunch of times I would not live there anymore Rent-A-Center is a much better option

The lady who greeted us was nice. Can’t say the same about the lady who “helped” us though! Her response to everything was “no, I don’t know, or sighing” Will not be returning.

I love my sectional been coming here since 2011. My whole entire house has all Aaron’s furniture. I’m going to purchasing the rest of my bedroom set after I do pay off my sectional I just got today and my tv as well. The two gentlemen were awesome and I appreciate the kindness I get from Aaron’s.