Aaron's

So upset. I was so happy my new bed was going to be delivered. Made special plans so I could get it put together before work. TILL I ENDED UP HAVING TO CALL IN TO WORK BECAUSE THE DELIVERY NEVER SHOWED UP!

AARON'S HAD ALWAYS GIVEN ME TOP QUALITY SERVICE AND WONDERFUL CUSTOMER SERVICE. ANDREA WHO IS THE GENERAL MANAGER IS AMAZING, AND HAS TOP QUALITY ADVICE AND CUSTOMER CARE SERVICE...THANKYOU AARON'S FOR BEING GREAT.

The manager Cheyenne is very rude, hateful and annoying. Givin my reasons I gave my furniture back, she is 90% the reason why. Plus the furniture yall had, wasn’t even comfy. It was like sitting on sandpaper. Cheyenne isn’t just rude. She treats her customers very poorly. She yells at them. She is the reason I gave my furniture back. Didn’t want to deal with her rudeness. Never renting furniture from here again. She has very poor customer service skills. The only way I’ll get furniture from them again, is if Cheyenne isn’t the manager.

I've been going to Aaron's for the last 8 years since I moved to Idaho we have always had Trish and Andrea they were awesome never had any issues and then they got rid of that staff and has a new manager Cheyenne that is rude to customers and staff and I seen it personally when I was there making a payment. Get told does not matter what Ez pay says my account is behind because they do not do weekly payments but on there website it offers it and before you even set it up it says what you have to pay to get it started. I was having bank issues and with my husband getting paid weekly direct deposit were having issues finding a new bank and do it fast enough it doesn't dely his check l. I had to set up easy pay again and account says I'm current but I'm getting phone calls twice a day for her to tell me its behind very poor customer service esp if your representing the company I do not recommend anyone to go here kinda stuck since we have already put so much into our lease to loose that money definitely once everything is paid not going through them again and would not recommend anyone to go to them at least the Idaho falls location. Only good thing is the delivery driver the man and woman very nice professional

So I had to delete my last review in order to post this new review. After much consideration we decided to go back to Aaron's for some living room furniture. We went on President's Day and all I can say is that was the best decision Hands Down. We walked in and were immediately greeted by Jessica and she was with us every step of the way in choosing what furniture we were going to bring into our home... After sitting on a few couches and going back and forth we decided on an amazing and I mean amazing Couch and Lovseat combo that was to die for... Jessica and Amanda helped finalize the deal with their awesome customer service and a level of professionalism that can only be described as Above and Beyond. Jessica made sure that my delivery was set for the next day. And after signing all the agreements going over all the paperwork we left with an extremely huge smile on our faces. The delivery was absolutely on time and the team that delivered our furniture were worthy of five stars. They showed a level of expertise by making sure that our furniture was delivered and handled with extreme care and that it was placed exactly where we asked them to place it. My last review really spoke highly of this Aarons in Idaho Falls... But this experience proved that Aaron's can completely raise the bar and set the standard for other rental companies to follow. So because of the overall experience and how satisfied we are with the beautiful furniture... I'm giving another five star review wish I could rate higher 😎