Aaron's

I feel completely unheard and unsupported as a customer at the Boise location on Franklin. When I first signed up, I was genuinely impressed, but within the first month the customer service declined dramatically. This is not a situation where the issue is out of the employees’ control. I am truly shocked by the lack of helpfulness and problem‑solving shown by staff. Toni informed my wife and me that a “system glitch” prevented her from helping us explore options for exchanging our couch. She also stated she had no idea when tech support might respond, suggesting it could take months. This explanation made no sense, and I have never felt so dismissed by someone whose primary role is customer service. The issue was mentioned to Jolene once, but we received no meaningful assistance, and to my knowledge there was no follow‑up. There is a clear difference between dealing with rude customers and simply choosing not to help at all. Unfortunately, our experience consistently fell into the latter category. We have interacted with Toni multiple times. While she is eager to share personal stories, she shows little interest in resolving actual customer concerns. When we politely asked for help with our account, she dismissed us and took no action. Only when we called to explain that we were discontinuing service due to the lack of support did she suddenly become willing to assist, and not assist in a good way. She was quick to assist in having the company discontinue service. We were treated as if we were treating her terrible which in fact was not the case. We are the most understanding, patient, forgiving customers you could ask for! I don't leave reviews unless they are called for and this was called for! It is disappointing to see customer service decline to this extent. My wife and I expected professionalism, accountability, and basic problem‑solving, and this location failed to provide any of those things.

I'm retired and moving into a new home. I needed a sofa and bed until my other home sells. I own both houses free and clear and my credit score is 800+. After filling out the application, I was told my max lease was $100 per month and I could lease either the bed or the sofa, but not both. I offered to pay two months with cash and that wasn't acceptable. Needless to say, I walked out. Beware of doing business with Aarons.

The quality of the furniture is excellent and the pricing is better than many competitors—easily a 5-star product experience. ​However, recently delivery service has been consistently poor. ​I recently paid more for an expensive item specifically that was In-store to ensure a quicker delivery, a morning delivery was promised. I then received a call changing it to the afternoon, which was fine but I had to call 2x and was assured it would be here before I had to go to work. Then I received a call and stated they would not make it before 430p for delivery when she talked me into a higher priced set.This total lack of reliability and scheduling is incredibly frustrating when you have a busy work schedule and plan your day around this. ​The quality is there, but the delivery failures drastically impact the overall experience, leading to this three-star rating and me going with your competitors.

It was an amazing experience. Tonnie was very energetic, friendly, and informative. Miles, despite being tired from the day and short a helper, was great. He ensured that no trash was left behind. When one of the couch legs had an incorrect part, he quickly and instinctively knew how to resolve the issue. He also took delicate care in bringing in the couch and ensured every part and piece was out of his truck and properly assembled. He is a great guy.

Rudy, Ryne and Tonnie were super nice and helped me as soon as I walked in. If you are ever in the area and need stuff for your house, make sure you stop and check them out. They have so much stuff for a good prices. You won’t be disappointed. The customer service is top-tier and I love how persistent they are keep up the great work everyone thank you