Aaron's

Went in to get service on two different occasions. Boise location. The first girl was too busy moving stuff around and when I asked for help, she made us feel like we were bothering her. She made it very clear by complaining about all the work she had to get done. The next time we went in, a different girl just chatted our ear off about her cats and her personal life, but didn't seem to want to sell anything to us or at least see what she could do for us. Never seen anything like it. I own a business and was looking to rent a few things for it. I was anything but invited and welcomed into this place. Not a great first impression! If these were my employees, they would be let go! I understand not being the customer service type, that's ok, but don't be in the business for it!

I feel completely unheard and unsupported as a customer at the Boise location on Franklin. When I first signed up, I was genuinely impressed, but within the first month the customer service declined dramatically. This is not a situation where the issue is out of the employees’ control. I am truly shocked by the lack of helpfulness and problem‑solving shown by staff. Toni informed my wife and me that a “system glitch” prevented her from helping us explore options for exchanging our couch. She also stated she had no idea when tech support might respond, suggesting it could take months. This explanation made no sense, and I have never felt so dismissed by someone whose primary role is customer service. The issue was mentioned to Jolene once, but we received no meaningful assistance, and to my knowledge there was no follow‑up. There is a clear difference between dealing with rude customers and simply choosing not to help at all. Unfortunately, our experience consistently fell into the latter category. We have interacted with Toni multiple times. While she is eager to share personal stories, she shows little interest in resolving actual customer concerns. When we politely asked for help with our account, she dismissed us and took no action. Only when we called to explain that we were discontinuing service due to the lack of support did she suddenly become willing to assist, and not assist in a good way. She was quick to assist in having the company discontinue service. We were treated as if we were treating her terrible which in fact was not the case. We are the most understanding, patient, forgiving customers you could ask for! I don't leave reviews unless they are called for and this was called for! It is disappointing to see customer service decline to this extent. My wife and I expected professionalism, accountability, and basic problem‑solving, and this location failed to provide any of those things.

I'm retired and moving into a new home. I needed a sofa and bed until my other home sells. I own both houses free and clear and my credit score is 800+. After filling out the application, I was told my max lease was $100 per month and I could lease either the bed or the sofa, but not both. I offered to pay two months with cash and that wasn't acceptable. Needless to say, I walked out. Beware of doing business with Aarons.

TERRIBLE TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE!!! We work very hard but late so when we come in it's not until the hour before closing which I think is the problem because we feel like they just want to get us out of there. First off, it says it's a penny down. Of course that was not the case, but what do you expect when you walk into a jenky business in the first place! Thus, we paid for our item in advance. No worries. This is not why we are leaving this negative review. Leaving it because once we received our couch, we realized it will not be big or comfortable enough for us. Since we pay an obscene amount for the item plus the insurance on it, we figured it would be no problem to exchange the couch for a different one. Boy were we wrong . We came in, were told it wouldn't be a big deal, but then Tonie tells us that the system had a glitch and then proceeded to reach out to Jolene and neither one of them could explain or give some sort of answers as to why we couldn't exchange the couch. They had no answers and just stared at us in hopes we just leave without any answers, blamed it on technical issues and proceeded to tell us they would be reaching out to us. 3 weeks went by (we are patient) with no response or feedback of any sort. We came into the store to see what is going on. I had asked why nobody got back to us to which she had replied, "Well, I mean we aren't going to call you just to tell you that we haven't heard back from tech support yet!" But why not? First off....it was only our account and why not have the courtesy to call and let us know? Isn't that what customer service is all about? I was appalled. I asked her, what do we do now? Her response....she shrugged, telling us it's a waiting game to see when tech support gets back to her. And wait another 3 weeks? I told her ok well then just come get our stuff then! She was more than happy to do that. Had no problems! I was not rude until I felt totally unwelcome and under valued as a customer! Your customers pay way too much money to be treated this way!! Again, this review is NOT based on the cost either because we knew is was a jenky business to begin with. It is solely based on the lack of customer service received. There are so many, many jenky businesses just like this who will give me the proper customer service based on the amount we pay. Everyone that we referred to at the beginning because they love what they see is going to get a follow up from us and will be stopped from going to this place once I tell them how we were treated. My daughter is completely appalled for she has been waiting for something messed up like this to happen as I kept telling her it wouldn't. So embarrassing. I will say the Aaron's in Nampa ID, their customer service is on point, Keith is amazing! So if you do end up going to Aaron's, stick with the Nampa one if you want the great customer service! 💯 I am changing my review from a 1 to a 2 due to the face that the delivery drivers were excellent! Very careful, respectful, and courteous!

The quality of the furniture is excellent and the pricing is better than many competitors—easily a 5-star product experience. ​However, recently delivery service has been consistently poor. ​I recently paid more for an expensive item specifically that was In-store to ensure a quicker delivery, a morning delivery was promised. I then received a call changing it to the afternoon, which was fine but I had to call 2x and was assured it would be here before I had to go to work. Then I received a call and stated they would not make it before 430p for delivery when she talked me into a higher priced set.This total lack of reliability and scheduling is incredibly frustrating when you have a busy work schedule and plan your day around this. ​The quality is there, but the delivery failures drastically impact the overall experience, leading to this three-star rating and me going with your competitors.

It was an amazing experience. Tonnie was very energetic, friendly, and informative. Miles, despite being tired from the day and short a helper, was great. He ensured that no trash was left behind. When one of the couch legs had an incorrect part, he quickly and instinctively knew how to resolve the issue. He also took delicate care in bringing in the couch and ensured every part and piece was out of his truck and properly assembled. He is a great guy.

Rudy, Ryne and Tonnie were super nice and helped me as soon as I walked in. If you are ever in the area and need stuff for your house, make sure you stop and check them out. They have so much stuff for a good prices. You won’t be disappointed. The customer service is top-tier and I love how persistent they are keep up the great work everyone thank you

Matthew L. McPadden here. After a lifetime in the USArmy I didn't have bad credit per se but "NO" credit rather. In that lifestyle cash is king but not so much as a new found civilian guy that didn't know how to live back in the world stateside conus. Aaron's was there for me in a big way to show me how. I had a lease to term relationship with Aaron's for over 15 years. I quite "literally" have the house that Aaron's built. I probably have spent well over ten thousand dollars at their old location on Overland road. These were the days when Annabelle was the long time manager there so honestly I have no idea about the new location nor its staff there but I assume that the same theme stands. I had few problems with the staff and management because I always made my payments on time and if I couldn't I communicated with them well in advance to work things out. Working with this company was always a breeze! It has been a long road and a successful one for me but mostly them because everything spent there costs more in the long run but that's the business. I get it! It is expensive to fill a home this way but you can't beat the convenience of it all. They were always good to me but on very rare occasions where there was a conflict of ideals, characters and outcomes but in the end things worked out golden. Through the years they have always EXCEEDED all of my expectations in customer service, response on issues with the merchandise, in-lease repairs, swap outs when displeased, free stuff as a thank you here and there was nice and just plain good sense excellence in business. For all of that and more they easily get a three thumbs (👍👍👍) up five star rating from this Goggle community guide reviewer. A few months ago Aaron's management reached out to me and mailed me a Gold Card membership promotion. I would like to think it is because of my stellar payment history, going to full term ownership with every item leased, purchasing floor or pre-leased models whenever possible as a favor and to get favorable lease pricing monthlies, never having to be hounded for tardy payments or getting merchandise repossess from my residence due to being in default for non-payment, being a decent enough client to do long term business with and just to say thanks but I am sure they sent this out to everyone. It was still nice to be remembered after such a long lease contract relationship had ended and reached out after the fact years later. Nice touch people. Probably won't get anything from there now just because of the added expense but I keep them in mind regardless. Thanks folks!