Aaron's

I love there products there always reliable and always willing to help thanks again

We tired to pay our stuff off and they offered us one price then went to pay it off and they made us rent another item then told us it would be a additional 300$ on top of what he offered to pay off. They are always outside smoking cigarettes in and out of there car doing who knows what. Since they changed mangers this place has gone down hill.

The staff in the building are friendly enough,but it seems like their drivers don't know how to be on time. They gave us a window of time for someone to come to look at an AC THEY damaged by having me do all the work. The window gave way onto my wrist and he just stood there. I had to raise my voice in frustration before he'd do the last bit of work to finish it. And he didn't even bring what he needed to ensure the unit was secure and sealed. I may as well have collected said unit from the store and just did it myself, probably wouldn't have gotten hurt that way. After he left I had to undo what he did because it wouldn't work and redo it. The unit is dented and warped now and the cord was damaged so wires are exposed and now they're 2 hours late after repented excuses. If I could give 0 I would. How do people stay in business acting like this?

I had a great experience with my washer and was so happy that I purchased the matching dryer. Sadly this is where my experience went way down hill. I have planned to pay off my dryer and purchase a stove followed by a fridge and deep freez. A week after pay off I was billed for the dryer a week early and for the full month. This was discussed at the time of dryer purchase and took 4 calls to correct. With in a few weeks the washer started leaking and we called Aaron's to fix it. It took them weeks to come out just to look at it and they didn't bring a replacement. After much poor communication a replacement was delivered and we got one week use and it began leaking. Aaron's advised when we called that this is an issue because the washer drain pipe freezing. We advised that we will have it looked at. Aaron's advised my washer was in Pueblo CO. My spouse who I've asked both in store and over the phone is authorized and been told he will be added and is not. The customer service has been awful and they treat a disabled person who can't breathe like he's angry and terrible to talk to. Shame on you for treating your disabled elder so poorly. You all need to make this right before you lose a darn good customer. Please just go across the was to another rent to own.

I wouldn't even give 1 star if I had a choice. This has been one of the worst experiences of my life. It started out I ordered my washer and dryer online under the premise that it would be delivered and installed by Aaron's as stated in the agreement. When they arrived with my washer and dryer they looked at my stairs which are pretty steep and told me they could not take it down because they could scratch or ding it, so I asked for a release form which of course they didn't have. So the guy left the washer and dryer in my driveway right before it began to rain. Thankfully a neighbor came and helped me get it downstairs but I still had to put the dryer 3-prong cord on and install both, which I have no experience and a pretty big fear of electricity especially a 220. Time goes by dryer starts having problems. This was in the beginning of December. Here it is almost February and I have been given the runaround every time I call I have showed up out there because I've been told twice that a dryer will be brought for a loaner until mine is repared and still nothing. I see their truck at my neighbor's house almost daily I assume trying to repo but they can't bring my dryer or even call me I'm disabled with an 8 year old kid and no family. This is absolutely ridiculous I would never rent here again I am going to be purchasing a dishwasher next and I guess I will go to Best buy because Aaron's has made this a horrible miserable experience not to mention I'm still line drying my clothes in the middle of winter and after iron and everything else that goes with it. This Aaron's, I can't speak for them all, sucks to say the least. I have tried their online chat and also get no response I'm about to report to the BBB as well as get a lawyer. I have held up my contractual end paying my bill on time every time and they have not honored any of theirs. Embarrassing to say the least!