Rent-A-Center

Finally after months of waiting, we got our washer and dryer!! Our washer and dryer that we got from another rent a center many years ago, has been broken for so many months that we’ve had to go to the laundromat. I had to explain to my husband that it costs about $50-$100 to wash and dry every week (we are a family of 6) and that we needed to get new ones. I looked online and found an LG washer and dryer from the rent a center website that I liked as we’ve had whirlpool and wanted to try something else. We were first told that it could be awhile as they aren’t getting washers and dryers and they’ll keep asking. A few months go by as we were aware that it might take awhile and my husband speaks to Reina, who introduced herself as the new manager and asks about our recent purchase of our couch and she asks if there’s anything she can do to help. My husband mentions the need for a washer and dryer and how we’ve been trying to get one. She sent us emails about what washers and dryers they have and she sent the exact one I wanted. She made sure to call us and she made it happen. Reina made sure to contact us to let us know what was going on from the start, which is something I truly appreciate. I think I was asking my husband every single week if there were updates and he always had updates. We weren’t kept in the dark. Friday afternoon, we got a call from Reina that our washer and dryer were delivered and to my surprise, she would have it delivered that same evening. That made our day, our weekend. When my husband came home from work and told me we finally got our washer and dryer, I jumped for joy, literally. I was like a kid in a candy store excited and happy. When you’re spending two hours at the laundromat to wash and dry twice a week, having to make sure you didn’t lose a sock or leave some clothes in a washer that is going to be used by someone else, it really makes you value having a washer and dryer at home. Thank you Reina for everything. You are the best. We appreciate you so much. :)

The fact that they continuously call ot text when your not even a day late. Emergencies and life happens. And to not give people some grace when they have showed, previous to financial issues, that they were paying on time is a problem that needs to be addressed. As far as the item purchased and the prices that was great. And is probably the only reason I'll consider using Rent A Center again

I’ve really enjoyed being a customer. It saddens me to report that I can no longer continue to do business due to recent price increases. I’ve been renting gaming laptops every month for working out of town. I’ve been fortunate to be able to get affordable offers from my local Rent-a-Center.. However on my most recent visit I was informed that the price for laptop rentals is going to be more than double what I’be been paying. Nearly 130% price increase. This was a terrible business decision and you are essentially pricing out your customers. There are other companies that offer comparable services. I am going to have to shop around and start a new business relationship with one of them. I wish you the best of luck. I know about your store closures and understand why you feel the need to raise prices. But I really believe you are expediting your bankruptcy and going out of business.

My husband and I have rented from them twice now and both times they have been pretty easy to work with. This time around Rose has been very helpful and even got us a lower payment than originally stated. We are happy customers.

My experience started off great but is turning into a disaster. I warn everyone wanting to rent from these people… DO NOT! My dresser I purchased came to me broken. I was supposed to receive a “credit” for the broken dresser… that never happened. 🙄 RAC attempted to “fix” the broken piece but it looks horrible. They also told me the mattress I was getting was top-of-the-line, it’s the most uncomfortable and cheapest mattress possible. If you are late for your payment, even less than 24 hours, they will start to harass you. They come to your Home, harass anyone who dares to open a door. They give out personal information to people NOT on your contract. They call you a liar, they insist they will come back to “confront” whomever is at the house. When you make an arrangements for them to pick up the furniture, they will not work with you whatsoever. It has to be on their time and it has to be immediate so if you’re out of town or you’re at work, sorry about your bad luck they will get into your house the other. They send COUNTLESS text messages for reminders of payment and all kinds of other ridiculous ads that you Keep clicking “junk” BUT THEY DON’T EVER RESPOND TO ANY OF YOUR INQUIRIES. They can’t help you get into the portal, They are extremely demanding and I had the unfortunate experience this last time dealing with “Rose” the store manger. She was very nasty on the phone and ended up hanging up on me after demanding payment or return of items. Informed her I had no issues with paying or returning the items, but that wasn’t good enough for her and she said she was heading over to confront whoever answered the door after I told her she was harassing the person who answered the door. I understand they need their payment or their items, but if you’re not in town or you’re at work, and have no way to get the items to them, but attempt to set up a date where they can come get the items, it’s not good enough, they will literally show up at your door and Ring until they get what they want. I went above Rose and spoke to Jeff, who wasn’t much help and wasn’t very kind or understanding. He really didn’t want to help and he didn’t want to take my complaint. So my fault for dealing with a company that is shady to say the least. I do not recommend them, they are rude and nasty, and they lie specifically rose. They’re going to get their stuff back and they are paid up and I will never do business with them again. ** update, I’m out of the country and I get a text asking me to “confirm” a pick up date to get rid of this crappy furniture that I didn’t ask for. I had to call the store from out of the country to find out why I am scheduled for a pick up without permission? This place is ridiculous. **