Rent-A-Center

This is the worst place to deal with customer service is non existent unfortunately my Rent a center shut down and I am left dealing with this store I recently had a brain injury and as a result I have seizures I was trying to explain that to associate "Ryan" that my payment might be late because of the new year my check deposits on a different day he was not trying to hear it he said until you can get your financial situation in order maybe we need to pick up the merchandise until you can afford to make payments mind you I was trying to call to let them know my situation he made me feel like I was dirt under his shoe I thanked him for being so understanding and how caring he was and thank you ...I hung up started crying crying turned into a seizure it's hard enough going from working 12 to 14 hour shifts a day 6 days a week to not being able to walk without a cane and not being able to work a regular job just yet ...let a lone have someone treat you so badly ...I reported this store to corporate I hope they can get someone in this store that has good customer service because Isabel the manager let me know he didn't do anything wrong and it's just business and it's what they do for the good of the store and basically I'm just a number and I reassured her that in the end she is just a number as well in this big corporate world and without people like me there wouldn't be a job for her to do I then wished her a Very Happy New Year and blessings in 2026 and let her know I will be talking to someone in corporate

The Fairfield store is great always pleasant and helpful the manager was very nice it is a pleasure to do business with them

I love my Tyler Creek tv stand! I originally ordered a different one but it wasn’t as tall and I wanted plus it came in damaged, the team was really quick at ordering me another but I changed it to the Tyler Creek and I am soo glad I did! Thank you Isabel and Raymond for all your help at the Fairfield, CA location!

I contacted the Fairfield location and spoke with an Isabelle about renting a washer and dryer. She was pleasant and stated they would call me back within 24 hours. I provided all the required personal information, but ended up calling them back and to say the interaction was less than cordial is an understatement. I kept being passed around, AND hung up on not only by Isabelle, but also a male associate (which I didn’t write their name down). I wasn’t yelling, rude, or insubordinate. I just asked about the status of my application? I meet all the necessary qualifications, but NO ONE wanted to help me. Truly the WORST experience, and I’ve rented from Rent a center before a while ago and had no issues. I have no plans on renting from this location especially after reading some of the reviews! Guess it was a blessing in disguise! Ppl beware of this location, take your money elsewhere!

Got a washer and dryer from Rent-A-Center spoke to the gentleman I asked him do they hook it all up and yes sir we hook it all up you'll be good to go when it came out they hooked up the water and the drain hose for the washer they plugged the dryer in but did not hook up the exhaust hose and then he told me that was against the law that they couldn't do that and that the people in the office do this all the time they don't tell people which kind of upset me so was it a good experience no not at all I own a business since 1979 always was up front with my customers 100% these guys was not 100% up front with me