Aaron's

These people keep continuingly harassing me about an account my ex-husband opened. They switched it into my name without my permission, I didn't sign any paperwork I didn't get a contract nothing. And now they call me everyday to make a payment. I don't even own the items. This is psychotic. I hope the place shuts down for illegally putting people into contracts they don't sign.

Bought a couch sat.FROM MR ALEJANDRO. Gave an updated address same day. They promised to deliver on following Tuesday. It's Thursday and they still won't deliver the fully paid couch. Absolutely no customer service or professionalism at all from all employees. Totally incompetence all around. I was a loyal customer for over 10 yrs. WAS.

Our drive into town is about an hour and 15 minutes. We arrive to the store on Saturday at 4:50 to pick up the couches we ordered. We then get informed that they are unable to assist us because they are closing at 5pm and that all the staff needed to clock out by 5. The employee Megan informed us that she called, but never informed us should we arrive 10 minutes till the store closes that they will not be able to assist us. The manager Jean was no help at all. He told us the same thing and our response to him was "if a customer is in the store before closing time, before doors where locked you should be ready to give you business, you would assist the customer." He was very rude and I told him I would like the corporate number to explain the situation and inform the lack of service and his response, "go ahead I don't care". The manager just simply gave the negative attitude of that's that and we can't help you and walked backed into the office. After we left I walked back in to make sure I get there names. I asked Megan for the copy of the call log on when she called us to support her statement and her response was, "no I don't need to show you that." These employees need to be accountable for their negative attitudes to customers. With that experience they do not need to be in that work field of customer relations. Reviewing the comments of this location... all are bad experiences. The company needs to take action to correct this type of customer service and we will take action on our end. It is totally uncalled for on the type of excuses giving by the employees and seemed to try and put the blame back onto us by saying we called you. There is no point of giving them training with what we experienced.

I was hesitant to rent furniture in the first place... They promised a delivery time of 3p on Friday at the latest but will try and squeeze us in on Wednesday. On Friday I call to confirm they will be here at 3. I am told it will actually be closer to 4... then at 5:45 We finally call again, because they haven't showed up... they have not called. They start making excuses and trying to BS us. "We actually have you scheduled between 5 and 7... We only have one driver today and he's running around...." Frustrating, to the extreme. The worse thing a business like this could do to a new and uncertain customer, is fail to give anything short of great service. They didn't even give decent or average service. They could have at least called us. But to LIE and say we weren't scheduled when they told us we were scheduled, not once but twice...to cover for their short handed situation, instead of call us so we could plan around them is just un-impressive.

They have some nice stuff there, but the people are complete jerks and will do everything they can to cut you down and make you feel like complete losers for having to use their services. We'd paid our payments on time every month for 8 months in a row. Then, due to illness, neither my roommate or I could get over to the store to make a payment. It was 2 days late and some moron came knocking on our door demanding payment. TWO DAYS!! It's complete and utter BS, and they seem to take pleasure in cutting people down, so . . . if you can avoid them, do.