Rent-A-Center

Do not get nothing from here I paid my deposit to reserve my furniture went to the store to give them my information get a phone call saying they don’t deliver where I stay then the next day I get another call stating they need my information I gave it to them and they said they was gone deliver my furniture today I’ve been waiting all day and I call the lady she gone say they sent my refund so if I don’t get it I will be in your store

We had opened a new account in the Opelika store to get our daughter a refrigerator. Once we did the paperwork and paid a fee,they called us to say that they needed another fee for weekly rent before they could deliver it. ATP, no refrigerator has been delivered so it's like pre paying for merchandise that we haven't had delivered. Each person that works at this store had a different reason as to why certain things couldnt be done. Yet when we were in the process of opening an account, the paperwork they said that they needed had to be complete and they couldn't put it in the system without a payment AND complete paperwork (the verification that they required). We couldn't pay til Thursday and thought that was understood. On Thursday, a card was taken for payment and the paperwork that they needed still lacked because the power bill account is anew account. BUT they took the payment. This place is shady. Through off and on interaction with the employees their actions and reactions made me eery of doing business with them. I notified corporate and my money was returned to the card Corporate even had a different version of new account procedures and/or processing. ***When they called and asked for the other payment before delivery, the young lady asked could she take the money off the card we used to make the initial payment. Mind you also that I told the sales manager that the card was just for initial payment purposes and that I would give them another card to use and store on file once we switched the payment from weekly to monthly. So don't give a card that you don't want this business to keep access to. I'm glad I saw the shadiness B4 the delivery was made.

I'm going to edit from my last review because it's only fair I give credit where it's due. I had alot of issues with my last order but in the end rent a center did make things right. I didn't get to speak to the store Mgr charity but I did speak to the assistance store mgr I believe her name was Courtney I'm not 100% sure but she did make things right and provided amazing customer service. She would be the reason I shop at rent a center again.

They don't have enough people in store to answer phone calls from their customers. But because no one answered the phone on due date I have to pay a late fee. It's not my fault no one answers phone to take my payment. I have been a customer with RAC for years back in Tuscaloosa Alabama but I don't recommend this store at all to anyone

I've read some unfavorable reviews on-line for Rent-A-Center (not location specific). I have been a customer of the Opelika, Alabama store for just over 90 days and altho Dierdre, Pam, and Rick MAY BE the RAC exceptions, I have received some of the friendliest, helpful, and efficient sales & support EVER!! Can't ask for anything more so for me its 5 BIG stars!!!