Aaron's

Only 2 stars for aarons in Gloucester Because I've been a loyal customer for over 10 years be in this last year. Things have been sour !! I was renting a living room set still owned over 1000 dollars on it the bottom of the sofa feel out I called. Multiple times never received a call back about it. Eventually the manger made a plan with me but I still had make 2 payments on after that. They never came look at it or nothing. So a few months went by I was still upset. But I gave them another chance and got a washer. They brought it out. Hook it up and it didn't work. 2 team member apologized few times while they were loading back on the truck. I was on the phone with the manger. He talked to me like a was child and told me I was wrong that it worked this morning before leaving the store so there so nothing wrong it. I then showed team members wat I new about washers and the filter in it were clogged with all kinds of stuff this place has really went to hell in a hand basket very disappointing ill be sure let everyone i sent there or anyone ask how I was treated and send them to rent a center from this point forward

If no stars was an option that’s what I’d leave their manager lacks customer service skills I went to get a washer and dryer on a Friday was told it was to be delivered on Monday I called Monday around 1pm to confirm since I hadn’t heard anything manager told me it was scheduled but wouldn’t be delivered until a card on file which I wasn’t told at the time so I questioned as to why but was in willing to provide to have washer and dryer delivered I was told that the associate had stated this which she had not she stated please bypass the EZpay as it will mess up your application and you can set that up at anytime never did she tell me the products wouldn’t be delivered if I didn’t put my card on file and never did she state that you HAD! To have EZ pay (auto payments) the manger ask me to hold leaves me on hold for about 5 mins comes back and tells me she confirmed with her associate she stated all of this, again still ok with giving the card info but I stated no she didn’t but ok manager told me if I was going to be rude she was going to cancel my order, I said I’m not being rude you don’t have to do that then she stated I was yelling at her and she was canceling my order again I stated I’m not yelling at your I am talking to you on my Bluetooth may seem that way she then raised her voice told me I was yelling at her and my order has been canceled, I’d like to know why did no one call to tell me my stuff wouldnt be be delivered without a card on file if this was an actual policy? Why did no one call to confirm delivery date and time and I had to call them

The absolute worse when it comes to filing a warranty claim no one knows anything when you call about the status of the warranty. The manager Demarco ALWAYS has a nasty attitude. And I’m sick of it I have made sure that I am no longer affiliated with there business in the least. When they leave Gloucester for good we may get a lease to own company worth the time like Conns. Oh h and if you want to buy a mattress go across the street or down the sidewalk. Cuz if anything happened to it you’ll be stuck buying another one

Customer service is lacking in all areas ... assistant manager seemed lost as the other employee walking around behind the counter trying to facetime while customers are trying to get assistance. Handicap gentlemen was treated horrible. Watching all this then waiting for an hour for them to get us done we decided to walk out and leave the item. Listened to the employee tell the handicap man to go buy it from Walmart if he did not like their prices... just horrible .... then need to get some better customer oriented employees and manager in the gloucester store and clean that store it looks horrible compared to 3 years ago

I have rented an LG washer dryer I had it for 1 month it didn't work they picked it up brand new only used 2 times came back 3 months later looks like it was beat with baseball bat scratches all over it not happy at all we have asked they either replace or knock off payments we keep getting the run around. Call back tomorrow the manager is not there. We go to store in person still the same response . The payments are supposed to come out of the bank at a certain time . Not a happy customer I have been with Aarons in chesterfield for years and moved here Never have I been treated like this all I want them to do is make it right