Rent-A-Center

Chelsie is the best! I love how she puts everyone first shes the reason I come back and purchase more each time ❤️

Got a system that I’m currently paying for and the controller went bad. So I called the store & Talked to the manager.John he was really nice & he told me to come out and get a replacement so I drive all the way down to the store and John had left and Chelsea has an attitude saying they don’t replace controllers that I needed to go buy a brand new one when the system is covered under full warranty Plus the benefits plus I been paying for. Just getting sick and tired of her attitude towards customers Especially when it’s covered under the warranty & the Benefits plus And I was told before hand by John to drive down to get a new one & that it was going be replaced. Been a customer here for years and to be treated & talked to like that Is unprofessional & uncalled for.

Very unprofessional staff, I leased a recliner & drill set started two days before Christmas. Chelsie the manager knew they were a Christmas gift to my husband. I paid all the way til my life completely flipped in may. I had a family emergency, and was not able to contact the store for a few weeks. When I contacted her back I was 4 weeks past due at the point. I explained the situation and the only resolution she offered was I paid my items off which was $700 plus or I would be taken to court. I explained again my situation and I had no money. She said I could return the items. I returned the recliner, but I had no access to the tools at that time. Weeks went by and she contacted me again through text saying I needed to pay tools or return them. At the this point I had the tools but lost them. They were stolen off my truck, and I know they probably are told many stories that are lies. She said I had to pay them now. I explained twice I had no job, no money, and I was counting change to buy food. Her last message was she is taking further action against me. They are unwilling to work with me, I have told her multiple times I would pay soon as I was back on my feet and had money. They will not work with me at all. I can’t do anything with I have no job or money. I am applying for jobs. It’s very unprofessional of Chelsie to text me all of this and not work with me at all. Due to the circumstances of my family emergency as well. This business is a fraud and are set up to take more then what the equipment is worth. Take you money somewhere else.

Chelsie is the best there! She is always so nice and very flexible when it comes to tough times and making payments. I was going through a hard time trying to keep up on my bills during this rough patch and she didn’t once schedule to come pick up our couch. She worked with us and was so kind. Highly recommend!!

The Front Royal location has been wonderful. Anything I need, they make it possible. Chelsie has been a godsend and doesn't get mad if I change my mind on something... she just goes with the flow and it's wonderful... the delivery guys are awesome as well. And all the help in the store, they all seem to be on the same page... thank you so much everyone...