Rent-A-Center

FRAUDULENT activity from the store manger and I will be contacting corporate. This man not only lied multiple times about policy and pricing, but he actually tried to sign my DocuSign contract for me! For security reasons of course, DocuSign sends a code to the customers phone so they know it's you signing, and without even telling me what was going on, he just told me a code would be sent and asked me for it... Also without me even signing the contract, he continued to ask for my card number then when I said I would come in to pay, stated that he would still need to manually put my card number in!!! Like it's not a whole business with a merchant account and pay terminal!! He then said the terminal was broken!! And to add insult to injury, he tried to get me to sign a contract agreeing to purchase a "in club membership" that showed ON THE CONTRACT AS OPTIONAL, he fought with me saying it wasn't. Why is it on the contract as optional of it isn't optional?!? I'm choosing another company to rent with if this if how Rent a center does business... Which I doubt the company does, just him!! Be careful with your private info at this location!!

Mariam is very mean. I was behind on my payment and expressed I would pay on a date the partial amount and the next date the full amount and she said no, pay it all at one time. Other than that, the experience was ok. I would never buy at this store again, nor will I tell anyone to purchase from here. I will pay it off as soon as possible so that I can not pay anymore to a company where people are rude.

Bad experience with this store manager.  I have been a Rent-A-Center customer for over 25 years and have never had a problem or complained.  Mr. Derrick, the new store manager at this store, hung up the phone on me because I was questioning him about repairing the set.  He told me that he has to send out a technician to look at the item because this is the company's procedure.  I said ok, no problem, he said that the technician would call me, but I never received a call from the tech.  I called Derrick back to follow up, and he said he would find out why the tech didn't contact me and call me back. I contacted the store last Monday, 4/14/25 and on Wednesday, 4/23/25, the young woman said Derrick is off today, but she will give him the message.  When I called back on Thursday, she said she gave him the messages, but he didn't return my call. I called back today, 4/26/25, to find out what happened. he was rude, saying that he is not sending a tech to my house, and he is not ordering another set. I will have to replace my set with something in the store.  I told him that I do not want another set, I wanted the set I ordered because it matches the furniture in my house.  He refused to send out a tech to look at the item to see if it is repairable, and he said that I am done talking about this set with you, you need to handle this problem with the store manager who ordered it for you, and then he hung up the phone.

They were great I let them know about my pay period 15th -30th so I need that to be done I don’t make late payments and don’t wanna be penalized for it. Other than that they are good experience was great

Helpful on day 1. After that no communication or follow up. I ordered a bedroom set that said it was in stock. They brought a set that wasn’t what I ordered, or that matched. They said they placed an order again for the bedroom set. Now 7 weeks later there’s still nothing. No one calls me to follow up on delivery.!I call and no one answers the phone. Services are terrible.