Aaron's

Actually the worst place I’ve ever dealt with in my life. Customer service, awful. I have had issue after issue after issue. Then today is just my snapping point. I miss a call Saturday, I realize absolutely my fault I forgot to give them my new card number. So I call SIX times today to try to get a hold of someone. I of course can’t. Then they go ahead and call my mom? Makes no sense to me why that’s happening. Learn how to actually work with people. I can’t wait for my stuff to be paid off. Oh wait, the new dryer yall gave me doesn’t even dry!!! Edit: the store reached out to me. Brought me a new washer & dryer & the delivery man brought it did their practice run. They left a giant piece of metal in the washer part which cracked the inside of the washer. He looked inside. Told me everything looked fine. I obviously didn’t realize that it was cracked until after they left and now I have to go the whole weekend without another washer or dryer for maybe the third or fourth time this is generally the worst store I’ve ever dealt with.

Actually the worst place I’ve ever dealt with in my life. Customer service, awful. I have had issue after issue after issue. Then today is just my snapping point. I miss a call Saturday, I realize absolutely my fault I forgot to give them my new card number. So I call SIX times today to try to get a hold of someone. I of course can’t. Then they go ahead and call my mom? Makes no sense to me why that’s happening. Learn how to actually work with people. I can’t wait for my stuff to be paid off. Oh wait, the new dryer yall gave me doesn’t even dry!!!

Be cautious when leasing furniture from Aaron's. I had a negative experience where I was quoted a cash price, only to later find out that the terms had changed without clear communication. Initially, I was told the cash price would be valid for six months. However, when I called to check my remaining balance, I was informed the cash price had expired after just four months. I spoke with a manager named Michael and explained that I wanted to pay the cash price, but he refused to assist. As a result, I’m now stuck paying $568.17 more than expected. Additionally, their payment website does not clearly show your balance or provide helpful information about what you owe and when it’s due—making it even harder to stay informed and avoid issues like this.

Paige, Michael and the people that help move stuff or come change out plugs are so so so nice!!!! I’m a bit clueless when it comes to appliances 😭 but they never make me feel dumb. I’m so happy I chose them to rent to own from!

Never had a problem Mike and his staff are very friendly and helpful been doing business there for the last 10+ years

There lost did what I was asked to do they called I spoke with a sales person she said she would call me back three days later her manager called and asked what was hold me back told him what happened and said I will have her give you a call another day goes by I call and she doesn’t know what’s going on told her have a nice day I just go somewhere else thought it would have been easier because I live close to the store guess not ✌🏼

Brittany and Michael were wonderfully helpful with all my questions. They provided me information that empowered me to make good decisions with a purchase. They both made me feel comfortable from the point I opened their door. Great experience!

I am personally very unsatisfied with the customer service my resident and also I and my coworker were shown by the Aaron's team. I market with Aaron's and they have marketed with my property also. I have personally referred a lot of my tenants there because the interaction I had then with the staff was a good one so i sent over people. TODAY was the first time I had this horrible experience with them. The first thing the drivers were not attentive to there customer nor did they communicate with there customer, I just watched the whole thing, I never said one thing to the guys that were here to deliver for them. After they left without even telling my tenant they were leaving I called the office to tell them how dissatisfied I was with the way they treated my residents and there customers. The lady who answered seemed really concerned and continued to apologize about it all, which I appreciated. She stated the GM was not in but she took my number and name and said she will let him no. NOW this is the part that gets wild, vs him trying to accommodate his customers, which he clearly stated I WAS NOT so he did not understand what I had to do with the situation. Nor did he want to listen to the issue, he justified his teams actions and was not professional about the situation. I am concerned with Aaron actions especially if I send the people on a good word that this is a good place. The GM let me know I do not have to send them anyone and his drivers in the past have done a great job. I listened to him talk but the bigger picture is the SERVICE given to a customer and a referral was the worst service I have ever experienced. On top of that they got mad at ME for being concerned with the treatment for my residents that I refer to them. Which makes no since at all. But like he said..... I WILL never send another soul to them. He could have just apologized for however we feel and left it there but he had to put his feelings into the situation. I am guessing he is new because he is not the GM i have done business with for 2 years. But you no misery loves company and he may not get paid enough so he takes it out on people or maybe he was having a bad day. NOT SURE but he should take some customer services classes. Thank you TO THE GIRL WHO ANSWERED THE PHONE, she does not deserve a 1 star but the drivers and the GM definitely do.