Aaron's

This store has called me almost TEN TIMES over the last few days to start a new lease with them. This is the second time they’ve harassed me, the first time was about an over due lease that did not belong to me simply because the person didn’t update their address, they showed up at my home MULTIPLE times even after I clarified I had no idea who that person was and they hadn’t lived at that address for at least a year since I moved in. How this location is still in business is beyond me.

If I could leave a zero star review, I would be, but Ashley, the store manager is the rudest, most condescending, conceded person in the entire store. She lies about things with her sales manager, Ashlund, about what they are doing. I have never dealt with a store when management is the worst along with some employees of the store. I have been on the phone multiple times with Aaron's corporate making multiple complaints against both Ashley and Ashlund along with having that store legally put on notice with a trespass warning from the local police department. They refused to do their jobs properly and because of which, harassed me for it. I am NOT going to be continuing business with this store, and I will be taking my business elsewhere. There is no regional manger which makes it all worse on top of things to allow this one store to act like they are the gods of what can and cannot be done. Take my advice people, go to a different store or do not do your business with this store. At this point, they are close to having a legal suit filed on them for their actions towards me! Also, I went in around noon today (08/04/2025) to return two items without them properly removing the items on my account and they refunded a payment for an item I made for a last payment towards it without my knowledge. I am on the phone with corporate now handling it after having to call them multiple times about this store. I was also treated rudely while I was in the store today.

Beautiful store. I walked in and felt like I was home ..lol. Smells good, atmosphere is welcoming and the 3 ladies there were very friendly. Need some work on handling customer service issues. The guys that brought my washer and dryer were very respectful and got the job done quickly and correctly. Thanks

If I could give zero stars I would. I have literally never in my life left a review for somewhere or called corporate until today. The manager Ashley was so condescending, rude, would talk over me, and then hung up on me. Before we moved we used Aaron’s in Katy Tx for about a year and they were wonderful. Because of the way my husband and I were spoke to we just told Ashley to come get it next week (which she then proceeded to say “YOU WONT BE HOME FOR A WEEK?!”). It’s Thursday evening. We mean Monday. We are going to rent a center tomorrow just so I know we won’t ever have to deal with her again.

I’m completely disgusted by the phone call, I just had. Ashley was talking about bed bugs in a TV when she called me(before she realized, I was on the phone) she called to tell me about my payment not coming out of the bank. I told her, I would come in to make a cash payment and she told me that I couldn’t do that and had to set up another card because my account is easy pay. I’ve made cash payments before so I informed her of that. She said I would have to make a double payment. I really don’t understand why when I’m only behind 1 payment by 2 days. I asked to speak to a manager and she never put one on the phone. She acted like I wasn’t going to be able to keep the things I’m renting until I addressed her poor customer service and finally settled on me paying a late fee. At this point, I’m completely disgusted about her talking about bed bugs in their products and her very poor and rude customer service. I don’t even know what to think of this store anymore.