Aaron's

Thank you ms Valerie Ybarra for saving me from not doing business with Aaron’s you step in and took care of me right away thank you so much soon as I walked in she approach me by my name right away and guess what you guys she price me a tv for a better price but cheaper yay and the Same size a 75 please you guys come to Arron’s on pearland the customer service or awesome thank you so much and also thank you to the big manger over the stores as well for reaching out to see what’s going on and listen to my bad experience I had with the store manger at the Aaron’s in Alvin tx thank you so much sir customer service is very important no matter what.

I didn't even want to give them one star! I guess because I have a LEGAL Texas Dept. Of public Safety renewal paper and my id I could not get what I ordered! You all at these rent a places (yes I know what I said!) don't want GOOD business! Stop it with the shenanigans. Everyone aren't crooks these days! If you are reading this please don't choose Aarons on Broadway St in Pearland TX!!

They lie to customers about prices on sight sales saying one price and switch a to higher price after customer comes in because website having issues. And same item but higher prices and longer price of ownership. I walked out and took business to another company completely and bought a bigger item than I was looking for and better quality and quality and how much cheaper. Screw this company and calling customer service doesn’t help because they are always closed 24 hours a day 365 days a week around the clock even when the other stores say they should be open they have recorded saying closed Saturday and today is Monday after noon hours

I am truly frustrated with an ongoing issue that I am having with a dryer I purchased from Aaron’s. The dryer has been out for service at least three times for the same problem. The heating element keeps going out. I keep the dryer hose and dryer vent well maintained. So, I placed a call this morning to get the dryer serviced yet again for the same issue mind you and was told that the dryer is out of warranty. I pay for a monthly service agreement and expected to same response as at other times (we’ll send someone out to pickup your dryer and send out a loaner until your dryer can be repaired.) Instead, I received a number to a roadside service and a second number to a warranty company that has not done work for Aaron’s in the past 3 years. I found out today that if you purchase a product through Aaron’s, once you make your last payment on the product, the relationship is over regardless of an ongoing service agreement. Thank you very much.

I had a delivery set for 3pm on today; 2 weeks ago. One of the staff members called yesterday to try and find out if they could deliver our furniture set, and unfortunately; we were unavailable at that time, so when we called back to find out what they needed, they told us that they were trying to see if we wanted our furniture early. Needless to say, we stayed with our original appointment time; today after 3. I took off work, gave my old furniture away and prepared for them to deliver my furniture. Not to mention I have family coming in town for the fourth. Noe' the "general manager" VERY UNPROFESSIONAL!!!! He told me that he couldn't promise that we would get our delivery today, and that they called this morning to confirm delivery and no one answered. He said no one put notes in the system that we called on yesterday. My husband left to go and show him his phone so he can see that we talked to one of his employees. He said that that's hear say. I reminded him that they should have caller ID, and he agreed. I also had to remind him of his position as the GM, and that this is not the customer's fault, and it's his job to make this right. He told me that he is not going to have his team out late delivering furniture, even though its no fault of the customer!!!! He also told me that he is not going to do this with me. Do what? I was confused. I feel like I am dreaming!!! He STILL could not assure me that we would get our furniture out today. I am so disappointed.