Rent-A-Center
Rent-A-Center is a rent-to-own store located at 839 Us-51, Covington, TN 38019. This location offers furniture, appliances, electronics, computers, and more on a rent-to-own basis. Customers have rated this store 4.1/5 based on 41 reviews.
Phone
(901) 475-1699Store Hours
| Monday (Today) | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 5:00 PM |
| Sunday | Closed |
Currently closed
Products Available
What to Expect at This Store
Visiting a rent-to-own store is straightforward. Here is a general overview of what to bring and how the process typically works. Requirements may vary — contact Rent-A-Center directly to confirm.
What to Bring
- Valid photo ID — driver's license, state ID, or passport
- Proof of income — recent pay stub, bank statement, or benefits letter
- Proof of residence — utility bill, lease agreement, or mail with your address
- Personal references — typically 3-4 contacts with phone numbers
How It Works
- 1 Browse in store — choose from available furniture, appliances, electronics, and more
- 2 Apply — no traditional credit check at most stores; approval is based on income and residency
- 3 Get approved — many stores offer same-day approval and immediate access to your items
- 4 Delivery or pickup — most stores include free delivery, setup, and ongoing service/maintenance
Typically included with rent-to-own agreements:
Free delivery and setup, service and maintenance for the life of the agreement, the option to return items at any time without penalty, and an early purchase option (EPO) to buy the item outright before the lease ends. Rent-to-own is not a loan or credit purchase. Specific terms vary by store.
Customer Reviews
41 reviews
Great customer service and wonderful people. Always get a good laugh everytime I go in.
Very rude! I dread to even call and make my payment because i know they’re going to be very rude. Don’t even think about asking a question or try to make a late payment, the guy that works there got very loud with me and said they could just come pick up my things if i wasn’t satisfied with his services
The person I spoke with on the phone (I believe it was a gentleman, but could have been a very gruff sounding woman) was very rude. She/he explained that whoever I was living with would have to be on the lease for the PlayStation I was attempting to order. I told the person that they could be on there. She/he then proceeded to get loud with me like I wasn't understanding what they were saying when, in reality, they did not understand ME. If you don't have customer service skills, then do not find employment where you have to talk to people. Being rude will just lose customers for the whole company. I will NEVER attempt to get anything from Rent-A-Center again. If I could give less stars, I would.
The staff are great if I am looking for something they don't have they go above and beyond to find it. They are always cutting up and seem to be one big family. I personally love that and the idea when I walk through the door they know who I am.
So, I had a journey with Rent a Center.. We saw a couch on the showroom floor, asked for it to be delivered. The price was $19.99 a week. We got a couch delivered that looked similar to it, but not the same. Once we saw it in the light, it had stained purple permanent marker lines, a cigarette burn, tears, etc. Then the price had changed to $24.99 a week. I went up there and asked to speak with the manager to correct the problem. She acted like I was being ridiculous, told me that they got it from the Memphis warehouse, so mixups happen, and basically said they would not be correcting the problem. I was furious, so I returned the couch, went through another company, and I will literally NEVER go back there. Horrible, HORRIBLE service. I still can't believe how they handled the situation. I wish I could give zero stars.
Frequently Asked Questions
Data Accuracy Notice
Store details including hours, address, phone number, and product availability are sourced from publicly available retailer data and updated regularly. This information may not reflect recent changes — always contact the store directly to confirm current hours, inventory, and pricing before visiting. VRTO (Virtual Rent To Own) is an independent directory and is not affiliated with, endorsed by, or acting as an agent of Rent-A-Center or any other rent-to-own company. Reviews and ratings shown are from Google and reflect the opinions of individual reviewers, not VRTO. See our full disclaimer and data collection methodology.
Listing information for Rent-A-Center is provided for reference purposes only. VRTO is not affiliated with this store. Contact the store directly to verify hours, inventory, and pricing.