Aaron's

I have been a customer of aaron’s since the day the kingston store opened. I have paid off over $40,000 in merchandise from them. Up until about 5 years ago no issue then richard the manager at the time started getting volatile with me, told me a broken chair was because i am fat. Then they sent me a supposed brand new reclining loveseat that thudded when you sat on it. took months for it to be replaced and calls to corporate. Now the same loveseat that they said was brand new when they replaced it (it came with crumbs in the crevices) the lever you pull to have the leg come up the wire detached. this happened in may. it’s now december 27. they came a few months ago and glued the lever..freaking glue. i had a medical emergency the night they came and was away from home for 5 weeks. the leg was left up for a week until my sister came to feed my cats and put it down so the cats wouldn’t crawl up in it. when i came home my fiancee went to use it and it wouldn’t work it detached again (big surprise super glue?!) I have since called multiple times and nothing. But they want their payment. they have sent the delivery guy peter here 3 times to just stare at it (peter is a good dude) he doesn’t know what to do but he tells the manager what’s going on. As of december i have withheld my payment. i have paid over $2,000 into this so im not sending it back. I figured if i withheld my payment they would fix it..nope. I got a rude call from travis who said its my responsibility because they glued it(even though when jonathan came to my house to look at it in may he said gluing may not even work and after that visit it took a good 2 months maybe longer for him and travis to come and actually glue it) i have left several messages for Mike the manager Michaela has taken every one she’s rude and mike wasn’t calling me back. finally the day travis nastily called december 17 said he was coming out again to look at it without giving a time my fiancee called to find out the time mike the manager answered and said we would hear from him maybe december 19 but definitely the 22 to get this taken care of. here it is december 27 and he has not called us. well this morning they called my fiancee it rang once and they hung up. so me thinking it was mike called back a woman answered said he wasn’t there out me on hold for 7 minutes i hung up called back they were answering and hanging up this happened 12 times. i waited a while maybe 10 min blocked my number michaela answered said mike the manager wasn’t there put me on hold for lizette who i guess is also a lower level manager again 7 minutes 6 seconds on hold i hung up called back twice first time like the other 10 times it rang a few times then they hung up the second it rang for over 2 minutes then they hung up on me. IS THIS HOW ARRONS TREATS THEIR LOYAL CUSTOMERS??! Aaron’s should be ashamed of the behavior of the employees at their kingston store on Saturday december 27, 2025. Especially Michaela. Actually they should be ashamed of travis, michaela and the manager Mike who have left a customer of over 20 years (from the day their doors opened i was one of their first customers ) with broken furniture and then they glue it?? If this doesn’t get resolved i will be going on all my social media platforms and informing people of how i have been treated. And i have every interaction over the last 3 months recorded including the 14 hangups on me on december 27 and being left on hold and then when i call back hung up on. DHAME ON YOU ARRONS!!

Horrible customer service. Pretty crazy the first purchase has to be delivered. Even crazier is your status of delivery and reviews on your delivery are horrendous. Broken, chipped, tv stops working months after purchase. How do you stay in business selling junk to ppl?

TERRIBLE. Go literally anywhere else. Purchased a couch and paid in full up front, on the spot. The couch arrived damaged because of the extremely rude delivery person named Aaron. He had a disgusting attitude and threatened violence against our maintenance supervisor, who was simply trying to assist him into the service elevator. He made multiple threats of violence to the point we filed a report with the police. In the process of delivering our couch, he damaged our property. We called and spoke to several people, including Mike, Jonathan, and Tony. They were all less than helpful in replacing our brand new couch that arrived damaged due to their volatile delivery driver. There was pushback in trying to replace our purchase, and we had to make several unanswered calls to cooperate to resolve. Finally, after threatening legal repercussions and a chargeback due to failing to deliver what we already paid for, they finally got the message, replacing the couch... and sent the same exact delivery driver, who again was completely volatile and lazy. They wanted to drop my couch off in the lobby instead of my apartment, and they wanted me to bring my damaged couch down to the lobby instead of coming up to retrieve it. Management here is unprofessional and rude to say the least. Sebastian was kind; the rest of the crew, including Mike, Johnathan, and Tony, were quite terrible to deal with. Do not spend any of your hard-earned money here!

We have a TV from them that the screen started going in less then a few months. They sent it out for repair for us back in March. Gave us a loner in the mean time. First their delivery guys gave us the wrong TV (another customers broken TV) The manager came himself and brought us the actual loner we were supposed to get ( hes the only good thing about this place). Fast forward to now July...multiple calls about where is our TV that is now paid off. Get a different answer everytime or they dont even bother calling us back. Doesn't help the loner they gave us the remote doesnt even work! Hasn't since they gave it to us. Mentioned that to and was pretty much ignored with that. Dont send out your stuff for repair it'll either disappear or was given to someone else cause at this point that's what im believing happened to ours. Since they cant give us a single straight answer.

Absolutely horrible customer service. They tell you what you want to hear to get you off the phone. On 3 separate occasions, I was given a delivery day. Not once was an attempt made to be delivered. I was just told it will not be today after it was confirmed for today at 11 am this morning. Every time you talk to someone from the start you get snarky attitude. They refuse to get a general manager or regional manager. I have 4 corporate complaints open and still don’t get a call back other than from a store associate.