Rent-A-Center

IT WAS TEN DOLLARS FOR THE FIRST MONTH. You delivered a king size mattress and a queen size frame. Waited 3 weeks for this crap. You just took 35 dollars off my credit card and I have only had this mattress for 2 days! Do not go here. They lie and are lazy!

Brad at Rent-A-Center was awesome to work with. He helped us find a bed, a washer and dryer, and some couches, and made the whole process easy and stress-free. His customer service was excellent—friendly, patient, and genuinely helpful. Highly recommend asking for Brad!

I was going to rent a laptop on my visa debit card, it denied my card multiple times, even after I called on speaker and verified my balance. I then bought a new tablet locally, new for $25. No effort, gets no reward.

The interest rate is insane. I dropped off the laptop because I couldn’t afford to pay for it at the time and the older lady at the counter was very rude to me, trying to bully me and when I verbally pushed back and stood up for myself she backed off a bit, I was still very nice to her asking if there was any paperwork that needed to be signed. She quite literally kept begging for money as if it were going straight into her pocket and I told her I was dropping off the device because I could no longer afford it. I had to continue to repeat myself because she wasn’t understanding me outside of hearing herself speak. Would not recommend and will never be back this location specifically.

I am so disappointed in Rent-A-Center. I’ve been there over five years and this worker that works there his name is Brighton. He called me. I called him right back and I was trying to explain my situation to him and he was very rude and it was unacceptable. He said it wasn’t his fault that I couldn’t pay my bills I going to pay my things off and never never going back there

I was supposed to received a new sofa in place of the current one I received. The one that was brought, smelled of smoke, had a few stains and there were beads from a necklace under the cushions. I even asked if the sofa was new and the person told me it was. I have been a customer of this location in the past and have always been pleased, this time not so much.

Everything started out fine. I paid my first couple of months on time no issues. Since then I had to change jobs and become a tip based more paycheck to paycheck job. I have 2 young boys under 5 so I have other things to pay. I have explained my circumstances many times and all Tracey does is say I can't keep having a grace period. As much as I know there are due dates I make sure my full balance is paid usually within 3 days of the original date. If it's ever longer I let them know. I'm am over half way done with my arrangements and I pay all the fees plus late fees without any problem. It's just frustrating and every time I have to talk to them about.I'm going to be a little behind it turned into a stressful situation. They are the only people that give me this hard of a time with my living and payment situation. Maybe this is all my fault for not foreseeing this financial situation when I first started my arrangment. But nonetheless I won't get anything from here again after I'm done with my items I have now.. if I wasn't over halfway done already I would just have them come get it..

If I could give 0 stars I would. Tracy tried to force me to pay a payment that wasn’t due yet to keep my stuff. Had to have surgery and was hospitalized, couldn’t answer the phone for about 5-7 days. Missed a single payment, and she tried to make me pay 2, one of which that wasn’t due till the next day, in order to keep my stuff. Called the district manager about me when I told her it was unacceptable. At that point I just had them come and pick up their shit. All over 75 bucks.