Aaron's

Never had trouble with them except when I got a gaming laptop had it 6 months and the keys started sticking so I took it in and they said it was fine then the 1 key fell off so I took it in again and they ended up gluing the key in so I took it home and maybe used it twice and the w and e was sticking worse so I took it in and they said it needed a new key board it was over a week and I called them they said they just ordered that day and it would be in by the next day ..not sure about anybody else but are the sale people or the manager a certified technician to install a key board probably not but anyway I got it home and the volume never worked again I call customer service and they said they should have replaced the whole unit with a new 1 ..they didn't I ended up with a refurbished laptop and a bunch of lies from Aaron in wooster just gonna pay this off and never go back again ...

Pushy and no one that works there talks to each other. My payment date changes depending on who I talk to.

Only giving 5 stars because the experience from Aarons was my doing. Was jobless for a month and half. Was told by a family member that they would pay my bill and when I asked them about it, they told me they did. BUT DID'NT. So I was behind 2 months(I think.) But when I got a job, I started paying again. But they kept calling and calling. When I was sleeping, I'd have 3-4 missed calls. Brother in Law would tell me they showed up to the house. When I'll be working, non stop calling. Realized that I was behind. Paid some of it off. STILL NON STOP CALLING so I blocked the number cause I got tired of them calling while I was at work. I'd be using my phone(work related) and always got interrupted by them calling. Couldn't answer either because I work in a factory and there was no way I would be able to hear them or me. What really set me off is when they showed up to my house when my payment wasn't due yet. But I was paying my bill. I will say some weeks, I'd completely forget to pay and end up paying it. But I paid. That's all that matters. Coming to someone's home when their payment isn't due yet is really ridiculous. BUT I was behind. And know when I'm in the wrong. Just wish they realized that I was paying, behind or not. Treating customers like that who are trying to make things right like they stole the item and never paid isn't for me. I'd rather just order things online and not going through any Rent to own establishments. Either they are bored or someone up TOP is a money hungry goblin. Anyway that's my experience. 5 stars for not taking what I rented. That's a plus. And 5 stars because my sleep schedule is opposite from their hours. I work 2nd into 3rd shift. Either sleeping or working. Only talked to them a handful of times and they still let me keep my items. Another plus.

Manager told me when he delivered my stuff, "please don't return this stuff. We don't want to come back and get it. We will do anything to help you be able to keep it." When I called them to let them know that I'm having trouble paying $400/month, and what he had said upon delivery, she said "I don't know why he would say that. We don't do stuff like that. Let me talk to him, see if he has any ideas and get back to you." That was Wednesday, September 18th. It's been over a week and I've heard nothing. I sent them an email today and will be calling for them to come get everything, except our mattress.

I have basically been dealing with this company,and or Staff,Including Jeff,Let Me tell you in just a few words. This place has absolutely done nothing but helped me through the years..My padding in my Recliner needed filled,they came to my home(Like always) with a smile and always positive folks..As far as problems,Not 1,that has never been corrected...From sales to delivery 10/10, I have been using them for years and about to have a pay off soon,😁looking for something new already..Best Company in Wooster,Ohio. Worked in retail for years,ran "Hometown"stores etc. I would work next to these guys and gals everyday. Flawless,See y'all soon..Thanks for everything Wooster Aaron's.